Customer Service Jobs in Franklin, TN
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Spring Hill, TN (12 miles from Franklin, TN)
- 4 days ago
- Spring Hill, TN (12 miles from Franklin, TN)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Representative
- Kingston Springs, TN (16 miles from Franklin, TN)
- 5 days ago
- Kingston Springs, TN (16 miles from Franklin, TN)
- 5 days ago
This is an opportunity to grow your banking career while collaborating with teams across the bank and building a strong foundation in retail banking and consumer lending....
- Nashville, TN (22 miles from Franklin, TN)
- 7 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 7 days ago
service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...
Retail Customer Service Associate
- Antioch, TN (20 miles from Franklin, TN)
- 11 days ago
- Antioch, TN (20 miles from Franklin, TN)
- 11 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
/23191/8cbfc248-9784-44a5-ac24-cb67cf0218a5.png&z=8&s=BNK&ih_t=5%2F7%2F2025+1%3A24%3A02+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-portfolio&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Lead Retail Customer Service Associate
- Brentwood, TN (14 miles from Franklin, TN)
- 11 days ago
- Brentwood, TN (14 miles from Franklin, TN)
- 11 days ago
service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...
Answering phones, Scheduling appointments, interpreting veterinary records and assisting with all hospital functions associated with a client service type position. If you are a current associate,...
Pharmacy Customer Service Associate
- Spring Hill, TN (12 miles from Franklin, TN)
- 22 days ago
- Spring Hill, TN (12 miles from Franklin, TN)
- 22 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Remote Customer Support Agent - $32hr starting - Now interviewing
- La Vergne, TN (24 miles from Franklin, TN)
- 23 days ago
- La Vergne, TN (24 miles from Franklin, TN)
- 23 days ago
Remote Customer Support Agent - $32hr starting - Now interviewing compensation: Hourly + Commission Work From Home - No Cold Calling - Up to $45/Hour! Are you looking for a real work-from-home...
Remote WorkFull Time - Sales Associate - Building Materials - Day
- Smyrna, TN (24 miles from Franklin, TN)
- 29 days ago
- Smyrna, TN (24 miles from Franklin, TN)
- 29 days ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's....
Customer Service Representative (Banking)
- Brentwood, TN (14 miles from Franklin, TN)
- 30+ days ago
- Brentwood, TN (14 miles from Franklin, TN)
- 30+ days ago
Handle customer transactions, cross-selling of MCB products....
Client Service Representative Development Program - October 2025
- Nashville, TN (22 miles from Franklin, TN)
- 30+ days ago
- Nashville, TN (22 miles from Franklin, TN)
- 30+ days ago
Your role Do you want to be part of the team creating a best-in-class service experience for our clients while building the skills for a career at UBS? Are you hungry to learn and find solutions...
Customer Service Associate - Temporary
- Nashville, TN (22 miles from Franklin, TN)
- 45+ days ago
- Nashville, TN (22 miles from Franklin, TN)
- 45+ days ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
- Brentwood, TN (14 miles from Franklin, TN)
- 60+ days ago
- Brentwood, TN (14 miles from Franklin, TN)
- 60+ days ago
Welcome to Ovation Healthcare! At Ovation Healthcare, weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide...
Remote WorkDemographic Data for Franklin, TN
Moving to Franklin, TN? Find some basic demographic data about Franklin, TN below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Franklin, TN
Highest Education Level
Customer Services in Franklin, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Ordering
- Baking
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Store Operations
- Food Service Management
- Friendliness
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Service-Oriented
- Associates
- Retail Banking
- Commercial Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Closing
- Inbound/Outbound Calling
- Math
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »