Customer Service Jobs in Mississauga, ON
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Brampton, ON (9 miles from Mississauga, ON)
- 9 hours ago
- Brampton, ON (9 miles from Mississauga, ON)
- 9 hours ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Client Service Representative, Small Business
- Toronto, ON (14 miles from Mississauga, ON)
- 15 hours ago
- Toronto, ON (14 miles from Mississauga, ON)
- 15 hours ago
WHAT YOULL NEED TO SUCCEED Exceptional customer service skills and experience in customer-facing roles, with preference for experience connecting with clients on the phone and via email....
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Sr. Client Service Representative
- Toronto, ON (14 miles from Mississauga, ON)
- 4 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 4 days ago
To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of the Personal and Business Banking Team, youll use your expertise in financial services products and customer service...
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Client Service Representative (2025-243-CP)
- Toronto, ON (14 miles from Mississauga, ON)
- 19 days ago
- Toronto, ON (14 miles from Mississauga, ON)
- 19 days ago
What You Bring to the Team Secondary school diploma. 2-3 years of reception/clerical/customer service/office administration experience....
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Mississauga, ON
Highest Education Level
Customer Services in Mississauga, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Cashier Skills
- Customer Satisfaction
- Referrals
- Inbound/Outbound Calling
- Closing
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Regulations
- Multitasking
- Reporting
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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