Customer Service Jobs in Ontario
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Job Location Nepean-Merivale Mall Employment Type Regular Weekly Hours 20 Skills Customer Service, Digital Literacy, Financial Processing, Online Banking, Organizational Efficiency, Teamwork...
To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of the Personal and Business Banking Team, youll use your expertise in financial services products and customer service...
Application Deadline: 03/29/2025 Address: 475 Cornwall Road Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Client Service Representative [Hourly] - Cantonese/Mandarin Speaker
- Toronto, ON
- 2 days ago
- Toronto, ON
- 2 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Senior Customer Service Representative - Yonge & Eglinton (18.75 hours/weekly) - 12 month contract
- Toronto, ON
- 2 days ago
- Toronto, ON
- 2 days ago
Wed love to work with you if you: Have strong customer service skills Are willing to assist in a professional, friendly and efficient manner Are available to work a flexible schedule Have experience...
To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of the Personal and Business Banking Team, youll use your expertise in financial services products and customer service...
Contact Center Rep III, Inbound/Outbound Everyday Banking Representative
- London, ON
- 3 days ago
- London, ON
- 3 days ago
Youll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers....
R250001579 Customer Service Representative, Summer 2025 (Co-op/Internship) - 4 Months
- Ottawa, ON
- 3 days ago
- Ottawa, ON
- 3 days ago
Application Deadline: 03/20/2025 Address: 945 Smyth Road Job Family Group: Retail Banking Sales & Service As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and...
Customer Service Representative (Part-time; Mt Brydges)
- Mount Brydges, ON
- 3 days ago
- Mount Brydges, ON
- 3 days ago
Qualifications: Demonstrated customer service skills Ability to listen for member needs and match with appropriate business solutions (cross selling) Friendly, enthusiastic attitude Commitment to continuous...
JOB DESCRIPTION: Job Description Driven Brands is looking for a customer service representatives to join our growing team!...
Remote WorkApplication Deadline: 03/29/2025 Address: 2851 John Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
What You Bring to the Team Secondary school diploma. 2 + years of reception/clerical/customer service/office administration experience....
Client Service Representative, Employee Benefits & Retirement
- Toronto, ON
- 20 days ago
- Toronto, ON
- 20 days ago
About The Role What Were Looking For Our Employee Benefits & Retirement Division is excited to welcome you to our client-focused culture. Join us with your group benefits experience as our next...
Scotia iTRADE Customer Service Representative - Ottawa, ON
- Ottawa, ON
- 20 days ago
- Ottawa, ON
- 20 days ago
As a Customer Service Representative, you are the primary point of contact for our clients....
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Ontario
Highest Education Level
Customer Services in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Point-of-Sale System
- Customer Support
- Baking
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Product Knowledge
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Courteous
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- ATM Balancing
- Payment Processing
- Client Services
- Cash Handling
- Complaint Resolution
- Referrals
- Customer Satisfaction
- Math
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Filing
- Sales
- Regulations
- Multitasking
- Policy Development
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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