Customer Service Jobs in Ajax, ON
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Client Service Representative, Wire Transfers
- Toronto, ON (22 miles from Ajax, ON)
- 3 days ago
- Toronto, ON (22 miles from Ajax, ON)
- 3 days ago
Job Location 81 Bay Street, 4th Floor Employment Type Regular Weekly Hours 37.5 Skills Banking, Communication, Customer Engagement, Customer Experience (CX), Customer Service...
- Oshawa, ON (9 miles from Ajax, ON)
- 3 days ago
- Oshawa, ON (9 miles from Ajax, ON)
- 3 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Customer Service Representative
- Pickering, ON (3 miles from Ajax, ON)
- 4 days ago
- Pickering, ON (3 miles from Ajax, ON)
- 4 days ago
Application Deadline: 05/09/2025 Address: 1360 Kingston Rd, Unit 15 Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Client Service Representative [Hourly]
- Oshawa, ON (9 miles from Ajax, ON)
- 5 days ago
- Oshawa, ON (9 miles from Ajax, ON)
- 5 days ago
Expected End Date 2025-04-29 Job Location Oshawa-1371 Wilson Rd N Employment Type Regular Weekly Hours 15 Skills Customer Service, Digital Literacy, Financial Processing, Online Banking, Organizational...
Customer Service Representative (Mandarin or Cantonese Preferred)
- Richmond Hill, ON (20 miles from Ajax, ON)
- 11 days ago
- Richmond Hill, ON (20 miles from Ajax, ON)
- 11 days ago
Application Deadline: 04/29/2025 Address: 11680 Yonge Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Customer Service Representative Mandarin and Cantonese
- Toronto, ON (22 miles from Ajax, ON)
- 12 days ago
- Toronto, ON (22 miles from Ajax, ON)
- 12 days ago
Application Deadline: 04/29/2025 Address: 2330 Kennedy Road, Unit E Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Bilingual Customer Service Associate French/English (Full Time)
- Toronto, ON (22 miles from Ajax, ON)
- 90+ days ago
- Toronto, ON (22 miles from Ajax, ON)
- 90+ days ago
Position: Bilingual Customer Service Associate (Full Time) Location : Toronto Office (on-site) Operating Hours: 8:30AM - 8:30PM (8 hours shift in the operating hours) Shifts : mid-day, evening, weekends...
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Ajax, ON
Highest Education Level
Customer Services in Ajax, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Collaboration
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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