Customer Service Jobs in New York
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
support Top Skills Details customer service,computer skills,administration,call center Additional Skills & Qualifications Customer Service Banking Computer skills Experience Level Entry Level Pay and...
Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration....
service standards while adhering to strict deadlines Candidate must utilize great time management skills to handle extremely high seasonal volumes....
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
Delivery Station Customer Service Associate, CS Delivery Station Liaison
- Staten Island, NY
- 2 days ago
- Staten Island, NY
- 2 days ago
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention....
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention....
All you need is: High School diploma At least 2 years experience with customer service/call center operations. Medical Terminology proficiency preferred....
Possesses excellent customer service skills Able to work a flexible schedule to support business needs Possesses strong communication and organizational skills with attention to detail Capable of multi-tasking...
Sales & Customer Service Associate Job Locations US-NY-Brooklyn Job ID 2025-235244 Category Sales Customer Service and Support Location : Address 470 4th Ave Location : Postal Code 11215 Overview Where...
This client is constantly adding more branches and needs the support from successful customer service reps like YOU!...
Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration....
service standards while adhering to strict deadlines Candidate must utilize great time management skills to handle extremely high seasonal volumes....
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in New York
Highest Education Level
Customer Services in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Point-of-Sale System
- Customer Support
- Baking
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Product Knowledge
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Courteous
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- ATM Balancing
- Payment Processing
- Client Services
- Cash Handling
- Complaint Resolution
- Referrals
- Customer Satisfaction
- Math
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Filing
- Sales
- Regulations
- Multitasking
- Policy Development
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »