Customer Service Jobs in Albany, NY
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Pharmacy Customer Service Associate
- Saratoga Springs, NY (21 miles from Albany, NY)
- 13 hours ago
- Saratoga Springs, NY (21 miles from Albany, NY)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Greenville, NY (24 miles from Albany, NY)
- 13 hours ago
- Greenville, NY (24 miles from Albany, NY)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
service to members....
PFS Customer Service Associate
- Saratoga Springs, NY (21 miles from Albany, NY)
- 18 days ago
- Saratoga Springs, NY (21 miles from Albany, NY)
- 18 days ago
Excellent customer service skills and must display integrity, friendliness and compassion. Must have proficient computer skills....
DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....
Client Service Representative - Veterinary
- Latham, NY (1 mile from Albany, NY)
- 19 days ago
- Latham, NY (1 mile from Albany, NY)
- 19 days ago
VCA Shaker Animal Hospital is the perfect environment to explore and expand your customer service skills and support the veterinary medical team....
Veterinary Client Service Representative
- Latham, NY (1 mile from Albany, NY)
- 29 days ago
- Latham, NY (1 mile from Albany, NY)
- 29 days ago
Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships....
Customer Service Associate - Temporary
- Saratoga Springs, NY (21 miles from Albany, NY)
- 30+ days ago
- Saratoga Springs, NY (21 miles from Albany, NY)
- 30+ days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Troy, NY (11 miles from Albany, NY)
- 45+ days ago
- Troy, NY (11 miles from Albany, NY)
- 45+ days ago
Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Troy Veterinary Hospital is looking to add a compassionate and skilled...
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Albany, NY
Highest Education Level
Customer Services in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Point-of-Sale System
- Customer Support
- Baking
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Courteous
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- ATM Balancing
- Payment Processing
- Client Services
- Cash Handling
- Complaint Resolution
- Referrals
- Customer Satisfaction
- Math
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Filing
- Sales
- Regulations
- Multitasking
- Policy Development
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »