Customer Service Jobs in Highland Heights, KY
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Pharmacy Customer Service Associate
- Mason, OH (24 miles from Highland Heights, KY)
- 13 hours ago
- Mason, OH (24 miles from Highland Heights, KY)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Client Service Representative, National Accounts
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 2 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 2 days ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
- Independence, KY (8 miles from Highland Heights, KY)
- 3 days ago
- Independence, KY (8 miles from Highland Heights, KY)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Delivery Station Customer Service Associate, DSL
- West Chester, OH (22 miles from Highland Heights, KY)
- 4 days ago
- West Chester, OH (22 miles from Highland Heights, KY)
- 4 days ago
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention....
Retail Customer Service Associate
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 5 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 5 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Customer Service Associate - Temporary
- Florence, KY (10 miles from Highland Heights, KY)
- 6 days ago
- Florence, KY (10 miles from Highland Heights, KY)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
CTCS Client Service Specialist 1
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 10 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 10 days ago
Basic Qualifications: High school diploma or equivalent 1+ year of customer service experience Preferred Qualifications: Bachelor's Degree Previous experience in trust Previous customer service experience...
Remote Work- West Chester, OH (22 miles from Highland Heights, KY)
- 16 days ago
- West Chester, OH (22 miles from Highland Heights, KY)
- 16 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Customer Service Representative (full-time), Northern KY
- Florence, KY (10 miles from Highland Heights, KY)
- 17 days ago
- Florence, KY (10 miles from Highland Heights, KY)
- 17 days ago
Assists with ATM balancing. 14....
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 17 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 17 days ago
This will include Indirect Retail, Retail Banking, Wealth Management, Deposit/Treasury/Merchant/Card, Insurance, Corporate Finance, Capital Markets and other Integrated Relationship Management (IRM)...
Customer Service Associate - Dinner/Close Shift
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 19 days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 19 days ago
As the name suggests, your main priority is to provide great customer service....
Customer Service Associate - Weekend Availability
- Loveland, OH (15 miles from Highland Heights, KY)
- 21 days ago
- Loveland, OH (15 miles from Highland Heights, KY)
- 21 days ago
As the name suggests, your main priority is to provide great customer service....
Part-Time Customer Service Associate (Northern Kentucky University Student Only)
- Highland Heights, KY
- 26 days ago
- Highland Heights, KY
- 26 days ago
OverviewThe Customer Service Associate position is a part-time position that rotates job duties based on business needs that are largely driven by volume increases (seasonal and predicted) and demand...
- Hebron, KY (15 miles from Highland Heights, KY)
- 27 days ago
- Hebron, KY (15 miles from Highland Heights, KY)
- 27 days ago
Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organizational...
Client Service Specialist (Life Insurance, Annuity & Disability)
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 45+ days ago
- Cincinnati, OH (10 miles from Highland Heights, KY)
- 45+ days ago
Previous experience in a call center or customer service capacity highly preferred. Previous experience working in the insurance or financial services field is a plus....
Demographic Data for Highland Heights, KY
Moving to Highland Heights, KY? Find some basic demographic data about Highland Heights, KY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Highland Heights, KY
Highest Education Level
Customer Services in Highland Heights, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Collaboration
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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