Customer Service Jobs in Ashland, KY
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Flatwoods, KY (4 miles from Ashland, KY)
- 2 days ago
- Flatwoods, KY (4 miles from Ashland, KY)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Summer Customer Service Representative - Float - Rock Branch Area (Nitro, WV)
- Huntington, WV (15 miles from Ashland, KY)
- 29 days ago
- Huntington, WV (15 miles from Ashland, KY)
- 29 days ago
Cash handling and customer service experience preferred....
Customer Service Representative - Ashland Walmart Hourly Full-Time Tellers Ashland, KY, US 3 days ago Requisition ID: 4274 Customer Service Representative at City National Bank (on-site) We are an EQUAL...
Client Service Specialist (Multiple Positions Available)
- Huntington, WV (15 miles from Ashland, KY)
- 30+ days ago
- Huntington, WV (15 miles from Ashland, KY)
- 30+ days ago
Experience: 2 years experience in Service Desk or customer services Preferred Qualifications Education: Experience: Posting Detail Information Posting Number: MU1111E Open Date: 02/06/2025 Close Date...
Demographic Data for Ashland, KY
Moving to Ashland, KY? Find some basic demographic data about Ashland, KY below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Ashland, KY
Highest Education Level
Customer Services in Ashland, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Point-of-Sale System
- Customer Support
- Baking
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Courteous
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- ATM Balancing
- Payment Processing
- Client Services
- Cash Handling
- Complaint Resolution
- Referrals
- Customer Satisfaction
- Math
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Filing
- Sales
- Regulations
- Multitasking
- Policy Development
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »