Customer Service Manager Jobs in Myrtle Beach, SC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Travel Relationship Banker - Grand Strand
- Myrtle Beach, SC
- 13 hours ago
- Myrtle Beach, SC
- 13 hours ago
JOB SUMMARY Performs various retail branch responsibilities to ensure an excellent customer experience is delivered. Provides coverage to multiple branches within a market. Processes customer...
; additional banking or business courses are helpful Thorough knowledge of the bank's products and services Understanding of branch operations and security is beneficial Two or more years of prior retail...
Relationship Banker North Myrtle Beach Main
- North Myrtle Beach, SC (9 miles from Myrtle Beach, SC)
- 23 days ago
- North Myrtle Beach, SC (9 miles from Myrtle Beach, SC)
- 23 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Carolina Forest Financial Center
- Myrtle Beach, SC
- 30+ days ago
- Myrtle Beach, SC
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
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Relationship Banker Murrells Inlet
- Murrells Inlet, SC (20 miles from Myrtle Beach, SC)
- 45+ days ago
- Murrells Inlet, SC (20 miles from Myrtle Beach, SC)
- 45+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Demographic Data for Myrtle Beach, SC
Moving to Myrtle Beach, SC? Find some basic demographic data about Myrtle Beach, SC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Myrtle Beach, SC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Myrtle Beach, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Wealth Management
- Treasury Management
- Wire Transfers
- Financial Services
- Client Services
- Cash Handling
- Retail Sales
- Notary Public
- Resolution
- Problem Resolution
- Business Administration
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Inbound/Outbound Calling
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Coaching
- Typing
- Reporting
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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