Customer Service Manager Jobs in Westford, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Middlesex Market
- Billerica, MA (9 miles from Westford, MA)
- 5 hours ago
- Billerica, MA (9 miles from Westford, MA)
- 5 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - North Andover, MA
- North Andover, MA (18 miles from Westford, MA)
- 15 hours ago
- North Andover, MA (18 miles from Westford, MA)
- 15 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I Newton Needham Branch
- Newton Upper Falls, MA (22 miles from Westford, MA)
- 1 day ago
- Newton Upper Falls, MA (22 miles from Westford, MA)
- 1 day ago
Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (New Build) Bedford Great Road
- Bedford, MA (10 miles from Westford, MA)
- 2 days ago
- Bedford, MA (10 miles from Westford, MA)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, 340 Main St Branch, Haverhill, MA
- Haverhill, MA (24 miles from Westford, MA)
- 2 days ago
- Haverhill, MA (24 miles from Westford, MA)
- 2 days ago
Relationship Banker, 340 Main St Branch, Haverhill, MACountry: United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets....
Relationship Banker - Framingham, MA area
- Natick, MA (21 miles from Westford, MA)
- 2 days ago
- Natick, MA (21 miles from Westford, MA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Needham, MA
- Needham, MA (23 miles from Westford, MA)
- 3 days ago
- Needham, MA (23 miles from Westford, MA)
- 3 days ago
Relationship Banker, Needham, MANeedham, United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...
Personal Lines Client Service Manager
- Northborough, MA (20 miles from Westford, MA)
- 5 days ago
- Northborough, MA (20 miles from Westford, MA)
- 5 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker, Framingham, MA
- Framingham, MA (18 miles from Westford, MA)
- 7 days ago
- Framingham, MA (18 miles from Westford, MA)
- 7 days ago
Relationship Banker, Framingham, MACountry: United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...
Vice President, Client Service Manager II (Strategic Account Management)
- Everett, MA (23 miles from Westford, MA)
- 7 days ago
- Everett, MA (23 miles from Westford, MA)
- 7 days ago
Vice President, Client Service Manager II (Strategic Account Management) At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the...
Relationship Banker - Nashua South
- Nashua, NH (10 miles from Westford, MA)
- 8 days ago
- Nashua, NH (10 miles from Westford, MA)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Wakefield Financial Center
- Wakefield, MA (20 miles from Westford, MA)
- 9 days ago
- Wakefield, MA (20 miles from Westford, MA)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Chickering Road, North Andover, MA
- North Andover, MA (18 miles from Westford, MA)
- 11 days ago
- North Andover, MA (18 miles from Westford, MA)
- 11 days ago
Relationship Banker, Chickering Road, North Andover, MACountry: United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets....
Relationship Banker - Bedford Financial Center
- Bedford, MA (10 miles from Westford, MA)
- 14 days ago
- Bedford, MA (10 miles from Westford, MA)
- 14 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Westford, MA
Moving to Westford, MA? Find some basic demographic data about Westford, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Westford, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Westford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Wealth Management
- Wire Transfers
- Financial Services
- Client Services
- Cash Handling
- Retail Sales
- Notary Public
- Resolution
- Problem Resolution
- Business Administration
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Coaching
- Typing
- Reporting
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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