Customer Service Manager Jobs in Massachusetts
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Banking Center Associate Relationship Banker
- New Bedford, MA
- 10 hours ago
- New Bedford, MA
- 10 hours ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
/18935/5699ebbb-c8f6-4aa9-a39d-41c6e1ab0e38.png&z=8&s=BNK&ih_t=3%2F14%2F2025+6%3A59%3A09+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-writing&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Relationship Banker - Norwood Route One Financial Center
- Norwood, MA
- 15 hours ago
- Norwood, MA
- 15 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - North Andover, MA
- North Andover, MA
- 21 hours ago
- North Andover, MA
- 21 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Mashpee, MAMashpee, United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...
Responsibilities include providing friendly, accurate, knowledgeable, quick and courteous customer services; effective cross-sales; and accurate transaction processing; efficient and accurate...
Responsibilities include providing friendly, accurate, knowledgeable, quick and courteous customer services; effective cross-sales; and accurate transaction processing; efficient and accurate...
Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required....
Relationship Banker I Newton Needham Branch
- Newton Upper Falls, MA
- 1 day ago
- Newton Upper Falls, MA
- 1 day ago
Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, 340 Main St Branch, Haverhill, MA
- Haverhill, MA
- 2 days ago
- Haverhill, MA
- 2 days ago
Relationship Banker, 340 Main St Branch, Haverhill, MACountry: United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets....
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Massachusetts
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wealth Management
- Treasury Management
- Wire Transfers
- Financial Services
- Client Services
- Cash Handling
- Retail Sales
- Notary Public
- Resolution
- Problem Resolution
- Business Administration
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Inbound/Outbound Calling
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Coaching
- Typing
- Reporting
- Sales
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »