Customer Service Manager Jobs in North Andover, MA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 36 Jobs

Relationship Banker - Middlesex Market

Billerica, MA (12 miles from North Andover, MA)
5 hours ago

Billerica, MA (12 miles from North Andover, MA)
5 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - North Andover, MA

North Andover, MA
15 hours ago

North Andover, MA
15 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Merrimack Valley Area

Westford, MA (18 miles from North Andover, MA)
1 day ago

Westford, MA (18 miles from North Andover, MA)
1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker (New Build) Bedford Great Road

Bedford, MA (15 miles from North Andover, MA)
2 days ago

Bedford, MA (15 miles from North Andover, MA)
2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker, 340 Main St Branch, Haverhill, MA

Haverhill, MA (8 miles from North Andover, MA)
2 days ago

Haverhill, MA (8 miles from North Andover, MA)
2 days ago

Relationship Banker, 340 Main St Branch, Haverhill, MACountry: United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets....

Relationship Banker - Boston South Market

Boston, MA (21 miles from North Andover, MA)
2 days ago

Boston, MA (21 miles from North Andover, MA)
2 days ago

Seasonal Float Relationship Banker

Newburyport, MA (14 miles from North Andover, MA)
3 days ago

Newburyport, MA (14 miles from North Andover, MA)
3 days ago

Address and resolve complaints or refer them to the appropriate team member. • Transaction Processing: Process deposits, withdrawals, check cashing, and loan payments accurately....

Vice President, Client Service Manager II (Strategic Account Management)

Everett, MA (18 miles from North Andover, MA)
7 days ago

Everett, MA (18 miles from North Andover, MA)
7 days ago

Vice President, Client Service Manager II (Strategic Account Management) At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the...

Relationship Banker, Boston, MA

Boston, MA (21 miles from North Andover, MA)
7 days ago

Boston, MA (21 miles from North Andover, MA)
7 days ago

Relationship Banker, Boston, MABoston, United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...

Relationship Banker, South Boston, MA

South Boston, MA (23 miles from North Andover, MA)
8 days ago

South Boston, MA (23 miles from North Andover, MA)
8 days ago

Relationship Banker, South Boston, MACountry: United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...

Relationship Banker - Nashua South

Nashua, NH (19 miles from North Andover, MA)
8 days ago

Nashua, NH (19 miles from North Andover, MA)
8 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Wakefield Financial Center

Wakefield, MA (11 miles from North Andover, MA)
9 days ago

Wakefield, MA (11 miles from North Andover, MA)
9 days ago

Personal Lines Client Service Manager

Newburyport, MA (14 miles from North Andover, MA)
10 days ago

Newburyport, MA (14 miles from North Andover, MA)
10 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker, Chickering Road, North Andover, MA

North Andover, MA
11 days ago

North Andover, MA
11 days ago

Relationship Banker, Chickering Road, North Andover, MACountry: United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets....

Relationship Banker - South End Financial Center

Boston, MA (21 miles from North Andover, MA)
12 days ago

Boston, MA (21 miles from North Andover, MA)
12 days ago

View all 36 jobs

Demographic Data for North Andover, MA

Moving to North Andover, MA? Find some basic demographic data about North Andover, MA below.

Median Age

Average Household Income

Home Value vs Household Income in North Andover, MA

Local

National

Total Population

31,855

Number of Businesses

923

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service

Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...

Salary for Customer Service Manager Jobs in North Andover, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in North Andover, MA offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.6%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.2%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in North Andover, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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