Customer Service Manager Jobs in Milford, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Framingham, MA area
- Ashland, MA (7 miles from Milford, MA)
- 3 hours ago
- Ashland, MA (7 miles from Milford, MA)
- 3 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Providence Financial Center
- Providence, RI (23 miles from Milford, MA)
- 5 days ago
- Providence, RI (23 miles from Milford, MA)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Providence, RI (23 miles from Milford, MA)
- 8 days ago
- Providence, RI (23 miles from Milford, MA)
- 8 days ago
Overview Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So if...
Relationship Banker- Newton Centre
- Newton, MA (22 miles from Milford, MA)
- 8 days ago
- Newton, MA (22 miles from Milford, MA)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager (Hybrid)
- Cumberland, RI (14 miles from Milford, MA)
- 10 days ago
- Cumberland, RI (14 miles from Milford, MA)
- 10 days ago
About FBinsure, A Division of Patriot Growth Insurance Services : FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism,...
- Avon, MA (24 miles from Milford, MA)
- 11 days ago
- Avon, MA (24 miles from Milford, MA)
- 11 days ago
Apply Req ID: Req1441857 Date posted 04/07/2025 Relationship Banker, Avon, CT Avon, United States of America Santander is one of the largest banks in the world, and one of the top banks in the...
Relationship Banker - Brighton Financial Center
- Brighton, MA (23 miles from Milford, MA)
- 11 days ago
- Brighton, MA (23 miles from Milford, MA)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Framingham, MA Branch
- Framingham, MA (12 miles from Milford, MA)
- 11 days ago
- Framingham, MA (12 miles from Milford, MA)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Johnston, RI (22 miles from Milford, MA)
- 16 days ago
- Johnston, RI (22 miles from Milford, MA)
- 16 days ago
Overview Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So if...
Relationship Banker- South Shore - Southeast MA
- Mansfield, MA (18 miles from Milford, MA)
- 18 days ago
- Mansfield, MA (18 miles from Milford, MA)
- 18 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Part Time Relationship Banker I Newton Needham St Branch
- Newton Upper Falls, MA (19 miles from Milford, MA)
- 30+ days ago
- Newton Upper Falls, MA (19 miles from Milford, MA)
- 30+ days ago
Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....
Relationship Banker - Boston South Market
- Jamaica Plain, MA (23 miles from Milford, MA)
- 30+ days ago
- Jamaica Plain, MA (23 miles from Milford, MA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Personal Lines Client Service Manager
- Northborough, MA (13 miles from Milford, MA)
- 30+ days ago
- Northborough, MA (13 miles from Milford, MA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker I Milton Branch
- Milton, MA (23 miles from Milford, MA)
- 45+ days ago
- Milton, MA (23 miles from Milford, MA)
- 45+ days ago
Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....
Relationship Banker Cambridge, MA
- Brookline, MA (23 miles from Milford, MA)
- 25 days ago
- Brookline, MA (23 miles from Milford, MA)
- 25 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Milford, MA
Moving to Milford, MA? Find some basic demographic data about Milford, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Milford, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Milford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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