Customer Service Manager Jobs in Burlington, MA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Salem, NH (19 miles from Burlington, MA)
- 4 days ago
- Salem, NH (19 miles from Burlington, MA)
- 4 days ago
ADP is hiring a Client Service Manager I. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
Relationship Banker - Framingham, MA area
- Ashland, MA (21 miles from Burlington, MA)
- 17 hours ago
- Ashland, MA (21 miles from Burlington, MA)
- 17 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- North Quincy
- Quincy, MA (20 miles from Burlington, MA)
- 2 days ago
- Quincy, MA (20 miles from Burlington, MA)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Hudson, NH (20 miles from Burlington, MA)
- 4 days ago
- Hudson, NH (20 miles from Burlington, MA)
- 4 days ago
RELATIONSHIP BANKER - HUDSON, NH Enterprise Bank is a successful commercial bank where your talents will be recognized. Consistently being recognized both nationally and locally as a “Top Place to...
Consumer & Business Banking Senior Relationship Banker, Pembroke, MA
- Boston, MA (12 miles from Burlington, MA)
- 4 days ago
- Boston, MA (12 miles from Burlington, MA)
- 4 days ago
Required Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Exceptional...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker- Newton Centre
- Newton, MA (10 miles from Burlington, MA)
- 9 days ago
- Newton, MA (10 miles from Burlington, MA)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager / Sr. Manager, IWMS CE Family Office
- Boston, MA (12 miles from Burlington, MA)
- 10 days ago
- Boston, MA (12 miles from Burlington, MA)
- 10 days ago
Do you want to work for a fast paced, entrepreneurial organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Manager...
Relationship Banker - Brighton Financial Center
- Brighton, MA (11 miles from Burlington, MA)
- 11 days ago
- Brighton, MA (11 miles from Burlington, MA)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Framingham, MA Branch
- Framingham, MA (17 miles from Burlington, MA)
- 12 days ago
- Framingham, MA (17 miles from Burlington, MA)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (New Build) Malden, MA
- Malden, MA (9 miles from Burlington, MA)
- 12 days ago
- Malden, MA (9 miles from Burlington, MA)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Private Bank Client Relations Manager (Boston, MA)
- Boston, MA (12 miles from Burlington, MA)
- 13 days ago
- Boston, MA (12 miles from Burlington, MA)
- 13 days ago
The Client Relations Manager has a thorough understanding of the loan origination process as well as servicing channels for mortgage and deposit requests....
Relationship Banker - Codman Square Financial Center
- Boston, MA (12 miles from Burlington, MA)
- 17 days ago
- Boston, MA (12 miles from Burlington, MA)
- 17 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager, Private Market Client Services
- Boston, MA (12 miles from Burlington, MA)
- 23 days ago
- Boston, MA (12 miles from Burlington, MA)
- 23 days ago
Client Service Manager, Private Market Client Services Boston, MA Covington, KY Merrimack, NH Salt Lake City, UT Smithfield, RI Westlake, TX Salary: listed in the job description or discussed with...
Relationship Banker - Cambridge, MA
- Somerville, MA (10 miles from Burlington, MA)
- 25 days ago
- Somerville, MA (10 miles from Burlington, MA)
- 25 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Burlington, MA
Moving to Burlington, MA? Find some basic demographic data about Burlington, MA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Burlington, MA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Burlington, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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