Customer Service Manager Jobs in Brockton, MA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 36 Jobs

Relationship Banker

  • Plymouth, MA (24 miles from Brockton, MA)
  • moments ago
  • Plymouth, MA (24 miles from Brockton, MA)
  • moments ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Relationship Banker - Randolph Financial Center

  • Randolph, MA (6 miles from Brockton, MA)
  • 10 hours ago
  • Randolph, MA (6 miles from Brockton, MA)
  • 10 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Norwood Route One Financial Center

  • Norwood, MA (10 miles from Brockton, MA)
  • 10 hours ago
  • Norwood, MA (10 miles from Brockton, MA)
  • 10 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker I Newton Needham Branch

  • Newton Upper Falls, MA (18 miles from Brockton, MA)
  • 1 day ago
  • Newton Upper Falls, MA (18 miles from Brockton, MA)
  • 1 day ago

Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...

Relationship Banker - Boston South Market

  • Boston, MA (19 miles from Brockton, MA)
  • 2 days ago
  • Boston, MA (19 miles from Brockton, MA)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Framingham, MA area

  • Natick, MA (21 miles from Brockton, MA)
  • 2 days ago
  • Natick, MA (21 miles from Brockton, MA)
  • 2 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Brockton, MA

  • Brockton, MA
  • 2 days ago
  • Brockton, MA
  • 2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker, Dedham, Ma

  • Dedham, MA (13 miles from Brockton, MA)
  • 2 days ago
  • Dedham, MA (13 miles from Brockton, MA)
  • 2 days ago

Relationship Banker, Dedham, MaDedham, United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...

Relationship Banker, Needham, MA

  • Needham, MA (17 miles from Brockton, MA)
  • 3 days ago
  • Needham, MA (17 miles from Brockton, MA)
  • 3 days ago

Relationship Banker, Needham, MANeedham, United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...

Vice President, Client Service Manager II (Strategic Account Management)

  • Everett, MA (22 miles from Brockton, MA)
  • 7 days ago
  • Everett, MA (22 miles from Brockton, MA)
  • 7 days ago

Vice President, Client Service Manager II (Strategic Account Management) At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the...

Relationship Banker, South Boston, MA

  • South Boston, MA (17 miles from Brockton, MA)
  • 8 days ago
  • South Boston, MA (17 miles from Brockton, MA)
  • 8 days ago

Relationship Banker, South Boston, MACountry: United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...

Relationship Banker I Milton Branch

  • Milton, MA (11 miles from Brockton, MA)
  • 9 days ago
  • Milton, MA (11 miles from Brockton, MA)
  • 9 days ago

Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...

Relationship Banker I Plymouth Branch

  • Plymouth, MA (24 miles from Brockton, MA)
  • 9 days ago
  • Plymouth, MA (24 miles from Brockton, MA)
  • 9 days ago

Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business...

Relationship Banker - Easton Financial Center

  • Easton, MA (5 miles from Brockton, MA)
  • 12 days ago
  • Easton, MA (5 miles from Brockton, MA)
  • 12 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - South End Financial Center

  • Boston, MA (19 miles from Brockton, MA)
  • 12 days ago
  • Boston, MA (19 miles from Brockton, MA)
  • 12 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Demographic Data for Brockton, MA

Moving to Brockton, MA? Find some basic demographic data about Brockton, MA below.

Local
National
105,620
1,909
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service
Customer service isn't limited to being polite to your customers - it's a pivotal factor of business operations that has a direct impact on how your company is viewed in the public eye let alone...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Brockton, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Brockton, MA offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.6%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.2%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Brockton, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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