Customer Service Manager Jobs in Florida
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Senior Small Business Relationship Banker (West Tampa Hillsboro Branch)
- Tampa, FL
- 13 hours ago
- Tampa, FL
- 13 hours ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker Hialeah Gardens FL
- Hialeah Gardens, FL
- 13 hours ago
- Hialeah Gardens, FL
- 13 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Senior Consumer Relationship Banker (West Tampa Hillsboro Branch)
- Tampa, FL
- 13 hours ago
- Tampa, FL
- 13 hours ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Overview To be responsible for the overall management of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending...
Senior Small Business Relationship Banker (Weston Branch)
- Fort Lauderdale, FL
- 20 hours ago
- Fort Lauderdale, FL
- 20 hours ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Senior Small Business Relationship Banker (Lynn Haven Branch)
- Panama City, FL
- 20 hours ago
- Panama City, FL
- 20 hours ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker/Senior Relationship Banker - Tallahassee Financial Center
- Tallahassee, FL
- 20 hours ago
- Tallahassee, FL
- 20 hours ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker II (Winthrop) Regions - 3.5 Riverview, FL Job Details Full-time $44,621.78 - $53,030.00 a year 13 hours ago Benefits Health savings account Health insurance Dental insurance...
Relationship Banker I (Homosassa Springs Branch)
- Homosassa, FL
- 21 hours ago
- Homosassa, FL
- 21 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Consumer Relationship Banker (The Villages Financial Center Branch)
- Lady Lake, FL
- 21 hours ago
- Lady Lake, FL
- 21 hours ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker/Senior Relationship Banker - Betton
- Tallahassee, FL
- 23 hours ago
- Tallahassee, FL
- 23 hours ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker Senior The Relationship Banker Senior is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted...
Relationship Banker - New Build - Mall at Millenia - Orlando, FL
- Orlando, FL
- 1 day ago
- Orlando, FL
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Florida
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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