Customer Service Manager Jobs in Weston, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker Hialeah Gardens FL
- Hialeah, FL (18 miles from Weston, FL)
- 12 hours ago
- Hialeah, FL (18 miles from Weston, FL)
- 12 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Senior Small Business Relationship Banker (Weston Branch)
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 2 days ago
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 2 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker II (West Dixie Branch)
- North Miami Beach, FL (18 miles from Weston, FL)
- 6 days ago
- North Miami Beach, FL (18 miles from Weston, FL)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (East 4th Ave Brach - Hialeah)
- Miami Springs, FL (19 miles from Weston, FL)
- 9 days ago
- Miami Springs, FL (19 miles from Weston, FL)
- 9 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (West 29th St. - Hialeah Branch)
- Miami Springs, FL (19 miles from Weston, FL)
- 9 days ago
- Miami Springs, FL (19 miles from Weston, FL)
- 9 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Consumer Banking Relationship Specialist (Relationship Banker)
- Doral, FL (22 miles from Weston, FL)
- 9 days ago
- Doral, FL (22 miles from Weston, FL)
- 9 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Senior Consumer Relationship Banker (West Boca Raton Branch)
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 10 days ago
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 10 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (West Boca Raton Branch)
- Boca Raton, FL (24 miles from Weston, FL)
- 11 days ago
- Boca Raton, FL (24 miles from Weston, FL)
- 11 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Small Business Relationship Banker (East Commercial Blvd Branch)
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 11 days ago
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 11 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker I (Cooper City Branch)
- Cooper City, FL (6 miles from Weston, FL)
- 12 days ago
- Cooper City, FL (6 miles from Weston, FL)
- 12 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Hialeah Gardens - Hialeah, FL
- Hialeah, FL (18 miles from Weston, FL)
- 15 days ago
- Hialeah, FL (18 miles from Weston, FL)
- 15 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Dania Branch)
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 30+ days ago
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Oakland Branch)
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 45+ days ago
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 45+ days ago
Relationship Banker I (Oakland Branch) Regions Financial Corporation Fort Lauderdale, United States Posted 22 hours ago Permanent Competitive Relationship Banker I (Oakland Branch) Regions...
Relationship Banker - Fort Lauderdale Downtown - Fort Lauderdale, FL
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 27 days ago
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 27 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Hollywood Branch)
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 30+ days ago
- Fort Lauderdale, FL (15 miles from Weston, FL)
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for Weston, FL
Moving to Weston, FL? Find some basic demographic data about Weston, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Weston, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Weston, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »