Customer Service Manager Jobs in Orlando, FL
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker II (Osceola AR Branch)
- Saint Cloud, FL (21 miles from Orlando, FL)
- 6 hours ago
- Saint Cloud, FL (21 miles from Orlando, FL)
- 6 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - New Build - Mall at Millenia - Orlando, FL
- Orlando, FL
- 2 days ago
- Orlando, FL
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Maguire & Moore Branch)
- Ocoee, FL (9 miles from Orlando, FL)
- 3 days ago
- Ocoee, FL (9 miles from Orlando, FL)
- 3 days ago
Relationship Banker II (Maguire & Moore Branch) 3.5 3.5 out of 5 stars Ocoee, FL 34761 Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just...
Senior Small Business Relationship Banker (Apopka Branch)
- Orlando, FL
- 4 days ago
- Orlando, FL
- 4 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker I (John Young Bermuda Branch)
- Kissimmee, FL (16 miles from Orlando, FL)
- 4 days ago
- Kissimmee, FL (16 miles from Orlando, FL)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Stay attuned to cross-sell and upsell opportunities within client accounts, working closely with sales teams to capitalize on revenue growth potential....
Senior Consumer Relationship Banker (Southchase Branch)
- Orlando, FL
- 11 days ago
- Orlando, FL
- 11 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Senior Consumer Relationship Banker (Kirkman Road Branch)
- Orlando, FL
- 11 days ago
- Orlando, FL
- 11 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Alafaya Woods Branch)
- Oviedo, FL (13 miles from Orlando, FL)
- 14 days ago
- Oviedo, FL (13 miles from Orlando, FL)
- 14 days ago
Relationship Banker II (Alafaya Woods Branch) Regions - 3.5 Oviedo, FL Job Details Full-time $44,621.78 - $53,030.00 a year 15 hours ago Benefits Health savings account Health insurance Dental...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Maitland, FL (5 miles from Orlando, FL)
- 15 days ago
- Maitland, FL (5 miles from Orlando, FL)
- 15 days ago
ADP is hiring a Client Service Manager -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with...
Relationship Banker I (St. Cloud Branch)
- Saint Cloud, FL (21 miles from Orlando, FL)
- 17 days ago
- Saint Cloud, FL (21 miles from Orlando, FL)
- 17 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Pine Hills Financial Center - Haitian Creole language required
- Orlando, FL
- 30+ days ago
- Orlando, FL
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Orlando, FL
Moving to Orlando, FL? Find some basic demographic data about Orlando, FL below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Orlando, FL
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Orlando, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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