Customer Service Manager Jobs in Cupertino, CA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Santa Clara, CA (8 miles from Cupertino, CA)
- 2 days ago
- Santa Clara, CA (8 miles from Cupertino, CA)
- 2 days ago
Application Deadline: 05/04/2025 Address: 1705 El Camino Real Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Palo Alto, CA (10 miles from Cupertino, CA)
- 2 days ago
- Palo Alto, CA (10 miles from Cupertino, CA)
- 2 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Santa Cruz - Santa Cruz, CA
- Santa Cruz, CA (15 miles from Cupertino, CA)
- 4 days ago
- Santa Cruz, CA (15 miles from Cupertino, CA)
- 4 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Silicon Valley West
- Santa Clara, CA (8 miles from Cupertino, CA)
- 4 days ago
- Santa Clara, CA (8 miles from Cupertino, CA)
- 4 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker - Monterey Bay Market - Santa Cruz, CA
- Santa Cruz, CA (15 miles from Cupertino, CA)
- 5 days ago
- Santa Cruz, CA (15 miles from Cupertino, CA)
- 5 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Regional Relationship Banker I
- Union City, CA (21 miles from Cupertino, CA)
- 11 days ago
- Union City, CA (21 miles from Cupertino, CA)
- 11 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
- Union City, CA (21 miles from Cupertino, CA)
- 11 days ago
- Union City, CA (21 miles from Cupertino, CA)
- 11 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions. Operations Perform deposits and withdrawal transactions....
Relationship Banker (Palo Alto Experience Center)
- Palo Alto, CA (10 miles from Cupertino, CA)
- 16 days ago
- Palo Alto, CA (10 miles from Cupertino, CA)
- 16 days ago
and services to meet the members financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling...
Relationship Banker - 48th Street Financial Center - Spanish Language Required
- Union City, CA (21 miles from Cupertino, CA)
- 16 days ago
- Union City, CA (21 miles from Cupertino, CA)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Palo Alto Market - San Mateo, CA
- San Mateo, CA (22 miles from Cupertino, CA)
- 20 days ago
- San Mateo, CA (22 miles from Cupertino, CA)
- 20 days ago
Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Monterey Bay Valley area
- Aptos, CA (24 miles from Cupertino, CA)
- 23 days ago
- Aptos, CA (24 miles from Cupertino, CA)
- 23 days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
Relationship Banker II (Union City TN Branch)
- Union City, CA (21 miles from Cupertino, CA)
- 30+ days ago
- Union City, CA (21 miles from Cupertino, CA)
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- San Jose, CA (11 miles from Cupertino, CA)
- 45+ days ago
- San Jose, CA (11 miles from Cupertino, CA)
- 45+ days ago
The CSM III is also responsible for actively cross-selling Bank products and services and to provide training and support to the staff in their cross-selling efforts....
Relationship Banker - Peninsula North area
- San Mateo, CA (22 miles from Cupertino, CA)
- 60+ days ago
- San Mateo, CA (22 miles from Cupertino, CA)
- 60+ days ago
Originators Shift: 1st shift (United States of America) Hours Per Week: 40...
- Fremont, CA (19 miles from Cupertino, CA)
- 30+ days ago
- Fremont, CA (19 miles from Cupertino, CA)
- 30+ days ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Demographic Data for Cupertino, CA
Moving to Cupertino, CA? Find some basic demographic data about Cupertino, CA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Cupertino, CA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Cupertino, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »