Chargeback Specialist Jobs in Texas
A Chargeback Specialist in the banking industry is primarily responsible for processing and investigating disputes arising from credit or debit card transactions. They play a critical role in managing chargeback procedures, ensuring regulatory compliance, and working towards preventing fraudulent activities. They usually deal with cardholder disputes, track chargebacks, analyze transaction patterns, and communicate with merchants, customers and card associations to resolve these disputes. Their work contributes significantly to maintaining customer satisfaction and financial stability of a bank.
Important skills for a Chargeback Specialist include strong analytical abilities, excellent communication and negotiation skills, attention to detail, and knowledge of banking regulations and card scheme rules. They should be familiar with the chargeback systems of major card networks like Visa, MasterCard, etc. Some banks may require a bachelor's degree in finance, business, or a related field. Prior experience in customer service, banking, or financial services is also beneficial. Potential job roles before becoming a Chargeback Specialist might include working as a Bank Teller, Customer Service Representative, or Fraud Analyst.
Asset & Wealth Management, Marcus by Goldman Sachs, Fraud Disputes Specialist, Richardson, TX
- Richardson, TX
- 19 days ago
- Richardson, TX
- 19 days ago
investigation unit as appropriate and communicate potential risk to Fraud and Disputes leadership Place appropriate hold on accounts deemed to have fraudulent activity....
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Chargeback Specialist Online Courses and Training Opportunities
Salary for Chargeback Specialist Jobs in Texas
Highest Education Level
Chargeback Specialists in Texas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Chargeback Specialist position
- BSA
- Financial Services
- Fraud Investigation
- Account Reconciliation
- Reconciliations
- Resolution
- Accounts Receivable
- Customer Satisfaction
- Accounts Payable
- Finance
- Collections
- Process Improvement
- Accounting
- High School Diploma
- Prioritizing
- Retail
- Auditing
- Investigation
- Verbal Communication
- Documentation
- Data Analysis
- Data Entry
- Interpersonal Skills
- Bachelor's Degree
- Filing
- Reporting
- Sales
- Regulations
- Policy Development
- Microsoft Excel
- Microsoft Office
- Problem Solving
- Time Management
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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