Chargeback Specialist Jobs in Earth City, MO
A Chargeback Specialist in the banking industry is primarily responsible for processing and investigating disputes arising from credit or debit card transactions. They play a critical role in managing chargeback procedures, ensuring regulatory compliance, and working towards preventing fraudulent activities. They usually deal with cardholder disputes, track chargebacks, analyze transaction patterns, and communicate with merchants, customers and card associations to resolve these disputes. Their work contributes significantly to maintaining customer satisfaction and financial stability of a bank.
Important skills for a Chargeback Specialist include strong analytical abilities, excellent communication and negotiation skills, attention to detail, and knowledge of banking regulations and card scheme rules. They should be familiar with the chargeback systems of major card networks like Visa, MasterCard, etc. Some banks may require a bachelor's degree in finance, business, or a related field. Prior experience in customer service, banking, or financial services is also beneficial. Potential job roles before becoming a Chargeback Specialist might include working as a Bank Teller, Customer Service Representative, or Fraud Analyst.
four or more years of clerical and customer service experience Preferred Skills/Experience Working knowledge of FCRA requirements and CDIA Metro2 guidelines Prior experience in credit analysis or lending...
Chargeback Specialist Online Courses and Training Opportunities
Salary for Chargeback Specialist Jobs in Earth City, MO
Highest Education Level
Chargeback Specialists in Earth City, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Chargeback Specialist position
- BSA
- Financial Services
- Fraud Investigation
- Account Reconciliation
- Reconciliations
- General Ledger
- Resolution
- Accounts Receivable
- Customer Satisfaction
- Accounts Payable
- Finance
- Process Improvement
- Listening
- Accounting
- High School Diploma
- Prioritizing
- Retail
- Auditing
- Investigation
- Verbal Communication
- Documentation
- Data Entry
- Interpersonal Skills
- Bachelor's Degree
- Filing
- Reporting
- Sales
- Regulations
- Policy Development
- Microsoft Excel
- Microsoft Office
- Problem Solving
- Time Management
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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