Customer Service Jobs in Newport News, VA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Retail Loss Prevention Customer Service Associate I
- Newport News, VA
- 13 hours ago
- Newport News, VA
- 13 hours ago
Understands operational procedures and deters acts of dishonesty within established customer service guidelines....
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Suffolk, VA (12 miles from Newport News, VA)
- 3 days ago
- Suffolk, VA (12 miles from Newport News, VA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
Client Relations Specialist - Bookkeeping and Tax
- Newport News, VA
- 17 days ago
- Newport News, VA
- 17 days ago
Manage client escalations through exceptional customer service and problem-solving techniques, combined with technical product knowledge....
Remote WorkSales & Customer Service Associate
- Suffolk, VA (12 miles from Newport News, VA)
- 30+ days ago
- Suffolk, VA (12 miles from Newport News, VA)
- 30+ days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
- Yorktown, VA (13 miles from Newport News, VA)
- 30+ days ago
- Yorktown, VA (13 miles from Newport News, VA)
- 30+ days ago
areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
Customer Service Associate- Overnight Shift
- Portsmouth, VA (17 miles from Newport News, VA)
- 30+ days ago
- Portsmouth, VA (17 miles from Newport News, VA)
- 30+ days ago
areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions....
Client Service Representative Floater (Newport News Branch)
- Newport News, VA
- 30+ days ago
- Newport News, VA
- 30+ days ago
Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services....
Customer Service Associate - Temporary
- Suffolk, VA (12 miles from Newport News, VA)
- 45+ days ago
- Suffolk, VA (12 miles from Newport News, VA)
- 45+ days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service / Associate Client Support Consultant
- Norfolk, VA (17 miles from Newport News, VA)
- 45+ days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 45+ days ago
. * TO SUCCEED IN THIS ROLE:Required Qualifications At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience....
Demographic Data for Newport News, VA
Moving to Newport News, VA? Find some basic demographic data about Newport News, VA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Newport News, VA
Highest Education Level
Customer Services in Newport News, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Point-of-Sale System
- Customer Support
- Baking
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Product Knowledge
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Courteous
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- ATM Balancing
- Payment Processing
- Client Services
- Cash Handling
- Complaint Resolution
- Referrals
- Customer Satisfaction
- Math
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Filing
- Sales
- Regulations
- Multitasking
- Policy Development
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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