Customer Service Jobs in Fargo, ND
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Commercial Banker $130K + Commission Fargo, ND
- West Fargo, ND (6 miles from Fargo, ND)
- 14 hours ago
- West Fargo, ND (6 miles from Fargo, ND)
- 14 hours ago
A local lender is seeking a commercial banker to join their team. In this role, you'll be establishing local relationships and bringing new clients into the bank....
- West Fargo, ND (6 miles from Fargo, ND)
- 1 day ago
- West Fargo, ND (6 miles from Fargo, ND)
- 1 day ago
service and long-term supportWho You Are:Driven and coachable, with a desire to earn what you're worthGreat communicator with strong people skillsNo sales experience?...
Remote WorkTeller / Customer Service Representative - Part-Time (15-19 hrs/wk)
- Moorhead, MN (8 miles from Fargo, ND)
- 8 days ago
- Moorhead, MN (8 miles from Fargo, ND)
- 8 days ago
Build lasting relationships by exemplifying our exceptionally brilliant customer service philosophy in every interaction....
Bring JOY to YOUR Journey and apply today for our part-time Customer Service Associate position!...
Demographic Data for Fargo, ND
Moving to Fargo, ND? Find some basic demographic data about Fargo, ND below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Fargo, ND
Highest Education Level
Customer Services in Fargo, ND offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Ordering
- Baking
- Quality Improvement
- Quality Control Inspection
- Housekeeping
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Cash Handling
- Complaint Resolution
- Customer Satisfaction
- Referrals
- Closing
- Inbound/Outbound Calling
- Math
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »