Customer Service Jobs in Ann Arbor, MI
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Retail Customer Service Associate
- Novi, MI (21 miles from Ann Arbor, MI)
- 1 day ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 1 day ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Client Service Representative, National Accounts
- Novi, MI (21 miles from Ann Arbor, MI)
- 15 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 15 days ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...
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- Westland, MI (24 miles from Ann Arbor, MI)
- 28 days ago
- Westland, MI (24 miles from Ann Arbor, MI)
- 28 days ago
The Customer Service Associate is critical in ensuring we meet that goal....
Part-Time Teller - Customer Service Representative
- Ann Arbor, MI
- 30+ days ago
- Ann Arbor, MI
- 30+ days ago
Performs cash balancing as well as ATM balancing. Maintains secure and safe banking environment. Files customer documents. Prints reports specific to transactions....
Retail Customer Service Associate
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 45+ days ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 45+ days ago
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 5450 Carpenter Rd, Ypsilanti, MI...
Customer Service Professional II - Ann Arbor, MI - Onsite
- Ann Arbor, MI
- 45+ days ago
- Ann Arbor, MI
- 45+ days ago
As a Customer Service Professional in our Ann Arbor, MI facility, you must be highly organized and focused on providing excellent customer service....
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Ann Arbor, MI
Highest Education Level
Customer Services in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Closing
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Reporting
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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