Customer Service Jobs in Newton, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (20 miles from Newton, MA)
- 4 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (20 miles from Newton, MA)
- 4 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service Representative - Float Teller (Summer 2025)
- Lowell, MA (21 miles from Newton, MA)
- 19 hours ago
- Lowell, MA (21 miles from Newton, MA)
- 19 hours ago
In this role, the Float Seasonal Customer Service Representative will be trained to recognize opportunities for product and service referrals when interacting with customers....
Pharmacy Customer Service Associate
- Acton, MA (16 miles from Newton, MA)
- 19 hours ago
- Acton, MA (16 miles from Newton, MA)
- 19 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Brockton, MA (20 miles from Newton, MA)
- 19 hours ago
- Brockton, MA (20 miles from Newton, MA)
- 19 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
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- Lynn, MA (14 miles from Newton, MA)
- 19 hours ago
- Lynn, MA (14 miles from Newton, MA)
- 19 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously....
- Marlborough, MA (18 miles from Newton, MA)
- 3 days ago
- Marlborough, MA (18 miles from Newton, MA)
- 3 days ago
Service Associate Entry Level Customer Service Associate-part-time (Marlborough) AJ Antico $18.00+/hour part-time Customer Service Associate-part-time Job Overview AJ Antico is the leading irrigation...
Amazon Locker+ Customer Service Associate
- Boston, MA (6 miles from Newton, MA)
- 5 days ago
- Boston, MA (6 miles from Newton, MA)
- 5 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Loss Prevention Customer Service Associate II Full Time
- Boston, MA (6 miles from Newton, MA)
- 7 days ago
- Boston, MA (6 miles from Newton, MA)
- 7 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Associate - Temporary
- Salem, MA (17 miles from Newton, MA)
- 8 days ago
- Salem, MA (17 miles from Newton, MA)
- 8 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Burlington, MA (10 miles from Newton, MA)
- 8 days ago
- Burlington, MA (10 miles from Newton, MA)
- 8 days ago
Our client, a leader in e-commerce solutions, is seeking a Customer Service Associate to join their team....
Client Service Representative (CSR)
- Southborough, MA (16 miles from Newton, MA)
- 9 days ago
- Southborough, MA (16 miles from Newton, MA)
- 9 days ago
Performs a range of administrative and customer service tasks, providing valuable support to the hospital....
- Boston, MA (6 miles from Newton, MA)
- 9 days ago
- Boston, MA (6 miles from Newton, MA)
- 9 days ago
Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools....
Remote WorkAt least 6 months of customer service experience. Veterinary hospital experience is preferred, however not required....
- Boston, MA (6 miles from Newton, MA)
- 11 days ago
- Boston, MA (6 miles from Newton, MA)
- 11 days ago
About AGF: Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies deliver excellence in investing in the public and private...
Demographic Data for Newton, MA
Moving to Newton, MA? Find some basic demographic data about Newton, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Newton, MA
Highest Education Level
Customer Services in Newton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Point-of-Sale System
- Customer Support
- Baking
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Claims
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Courteous
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- ATM Balancing
- Payment Processing
- Client Services
- Cash Handling
- Complaint Resolution
- Referrals
- Customer Satisfaction
- Math
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Filing
- Sales
- Regulations
- Multitasking
- Policy Development
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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