Customer Service Jobs in Fitchburg, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Pharmacy Customer Service Associate
- Acton, MA (19 miles from Fitchburg, MA)
- 4 hours ago
- Acton, MA (19 miles from Fitchburg, MA)
- 4 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Worcester, MA (22 miles from Fitchburg, MA)
- 1 day ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Marlborough, MA (20 miles from Fitchburg, MA)
- 2 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 2 days ago
Service Associate Entry Level Customer Service Associate-part-time (Marlborough) AJ Antico $18.00+/hour part-time Customer Service Associate-part-time Job Overview AJ Antico is the leading irrigation...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Merrimack, NH (23 miles from Fitchburg, MA)
- 4 days ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 4 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
- Merrimack, NH (23 miles from Fitchburg, MA)
- 4 days ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 4 days ago
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA)....
- Merrimack, NH (23 miles from Fitchburg, MA)
- 4 days ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 4 days ago
If you answered yes and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Merrimack site....
- Worcester, MA (22 miles from Fitchburg, MA)
- 12 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 12 days ago
ESSENTIAL FUNCTIONS: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound...
Retail Customer Service Associate Full Time
- Marlborough, MA (20 miles from Fitchburg, MA)
- 19 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 19 days ago
service to members....
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 20 days ago
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 20 days ago
DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....
Retail Customer Service Associate
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 21 days ago
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 21 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
- Nashua, NH (20 miles from Fitchburg, MA)
- 30+ days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 30+ days ago
Savers | Value Village Customer Service Associate in Nashua , New Hampshire Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States,...
Savers / Value Village Careers - Customer Service Associate
- Nashua, NH (20 miles from Fitchburg, MA)
- 30+ days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 30+ days ago
We are hiring for both Full Time and Part Time Customer Service Associates. What you can expect: The opportunity to celebrate uniqueness....
Diesel Technician/Mechanic II Fitchburg, MA Location: 210 Airport Rd., Fitchburg, MA 01420 Position Summary: This diesel technician/mechanic position at Penske is focused on providing top service...
Demographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Fitchburg, MA
Highest Education Level
Customer Services in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Point-of-Sale System
- Baking
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Claims
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Courteous
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- ATM Balancing
- Payment Processing
- Client Services
- Cash Handling
- Complaint Resolution
- Referrals
- Customer Satisfaction
- Math
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Filing
- Sales
- Regulations
- Multitasking
- Policy Development
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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