Customer Service Jobs in Chicopee, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Holyoke, MA (4 miles from Chicopee, MA)
- 1 day ago
- Holyoke, MA (4 miles from Chicopee, MA)
- 1 day ago
Provide outstanding customer service to internal and external customers You Belong At Baystate At Baystate Health we know that treating one another with dignity and equity is what elevates respect for...
Client Service Specialist R34417
- Holyoke, MA (4 miles from Chicopee, MA)
- 2 days ago
- Holyoke, MA (4 miles from Chicopee, MA)
- 2 days ago
Req#: R34417 Category(s): Administrative Support, Customer Service Full Time / Part Time: Full-Time Shift: Second Summary: Location: Whitney Ave Holyoke MA Schedule: 3-1130pm; 40hrs per week; every...
- Enfield, CT (12 miles from Chicopee, MA)
- 2 days ago
- Enfield, CT (12 miles from Chicopee, MA)
- 2 days ago
As the name suggests, your main priority is to provide great customer service....
Pharmacy Customer Service Associate
- Springfield, MA (4 miles from Chicopee, MA)
- 3 days ago
- Springfield, MA (4 miles from Chicopee, MA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Simsbury, CT (22 miles from Chicopee, MA)
- 4 days ago
- Simsbury, CT (22 miles from Chicopee, MA)
- 4 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Call Center Customer Service Representative
- Westfield, MA (8 miles from Chicopee, MA)
- 7 days ago
- Westfield, MA (8 miles from Chicopee, MA)
- 7 days ago
Exceptional customer service skills (verbal and written). Interpersonal skills and telephone etiquette. Strong decision and resolution making skills. Ability to cross sell products....
- Agawam, MA (6 miles from Chicopee, MA)
- 8 days ago
- Agawam, MA (6 miles from Chicopee, MA)
- 8 days ago
Cross-sells and refers non-traditional Bank products e.g., insurance & investments to meet established goals....
Sales & Customer Service Associate NEW LOCATION!
- South Windsor, CT (22 miles from Chicopee, MA)
- 8 days ago
- South Windsor, CT (22 miles from Chicopee, MA)
- 8 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Part Time Sales & Customer Service Associate NEW LOCATION!
- South Windsor, CT (22 miles from Chicopee, MA)
- 8 days ago
- South Windsor, CT (22 miles from Chicopee, MA)
- 8 days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Amherst, MA (16 miles from Chicopee, MA)
- 16 days ago
- Amherst, MA (16 miles from Chicopee, MA)
- 16 days ago
Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution....
- South Windsor, CT (22 miles from Chicopee, MA)
- 30+ days ago
- South Windsor, CT (22 miles from Chicopee, MA)
- 30+ days ago
As the face of VCA Valley, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot...
Client Service Representative II
- Simsbury, CT (22 miles from Chicopee, MA)
- 45+ days ago
- Simsbury, CT (22 miles from Chicopee, MA)
- 45+ days ago
. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Oversees workflow and job balance...
Demographic Data for Chicopee, MA
Moving to Chicopee, MA? Find some basic demographic data about Chicopee, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Chicopee, MA
Highest Education Level
Customer Services in Chicopee, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Point-of-Sale System
- Baking
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Claims
- Product Knowledge
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Courteous
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- ATM Balancing
- Payment Processing
- Client Services
- Cash Handling
- Complaint Resolution
- Referrals
- Customer Satisfaction
- Math
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Filing
- Sales
- Regulations
- Multitasking
- Policy Development
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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