Customer Service Jobs in Brockton, MA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 4 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA
- 4 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Rumford, RI (23 miles from Brockton, MA)
- 4 hours ago
- Rumford, RI (23 miles from Brockton, MA)
- 4 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Weekend Customer Service Associate
- Newton, MA (20 miles from Brockton, MA)
- 15 hours ago
- Newton, MA (20 miles from Brockton, MA)
- 15 hours ago
The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously....
Pharmacy Customer Service Associate
- Stoughton, MA (4 miles from Brockton, MA)
- 1 day ago
- Stoughton, MA (4 miles from Brockton, MA)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Taunton, MA (12 miles from Brockton, MA)
- 2 days ago
- Taunton, MA (12 miles from Brockton, MA)
- 2 days ago
DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....
Call Center Telephone Banker- Lincoln, RI
- Lincoln, RI (23 miles from Brockton, MA)
- 3 days ago
- Lincoln, RI (23 miles from Brockton, MA)
- 3 days ago
, upselling or referring products Experience working in an inbound or outbound contact center (phone, chat and or video) Experience working as a Personal Banker managing high client volume Training/...
Amazon Locker+ Customer Service Associate
- Boston, MA (19 miles from Brockton, MA)
- 5 days ago
- Boston, MA (19 miles from Brockton, MA)
- 5 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
Loss Prevention Customer Service Associate II Full Time
- Boston, MA (19 miles from Brockton, MA)
- 7 days ago
- Boston, MA (19 miles from Brockton, MA)
- 7 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Entry Level Client Service Representative
- Boston, MA (19 miles from Brockton, MA)
- 8 days ago
- Boston, MA (19 miles from Brockton, MA)
- 8 days ago
Entry Level Client Service Representative ID: 547845 Posted: 2/19/2025 Location: Boston, MA Category: Admin - Customer Service / Call Center Job Type: Temp to Direct Duration: 3 - 6 Months Description...
- Boston, MA (19 miles from Brockton, MA)
- 9 days ago
- Boston, MA (19 miles from Brockton, MA)
- 9 days ago
Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools....
Remote WorkVeterinary Client Service Representative
- Newton, MA (20 miles from Brockton, MA)
- 9 days ago
- Newton, MA (20 miles from Brockton, MA)
- 9 days ago
At least 6 months of customer service experience. Veterinary hospital experience is preferred, however not required....
- Boston, MA (19 miles from Brockton, MA)
- 11 days ago
- Boston, MA (19 miles from Brockton, MA)
- 11 days ago
About AGF: Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies deliver excellence in investing in the public and private...
- Cambridge, MA (21 miles from Brockton, MA)
- 11 days ago
- Cambridge, MA (21 miles from Brockton, MA)
- 11 days ago
Nature and Scope The Customer Service Officer is responsible for engaging with customers....
PT Customer Service Associate- weekend availability
- Taunton, MA (12 miles from Brockton, MA)
- 16 days ago
- Taunton, MA (12 miles from Brockton, MA)
- 16 days ago
DUTIES AND RESPONSIBILITIES Provide outstanding friendly customer service. Observe and follow all company policies and established procedures....
Demographic Data for Brockton, MA
Moving to Brockton, MA? Find some basic demographic data about Brockton, MA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Brockton, MA
Highest Education Level
Customer Services in Brockton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Point-of-Sale System
- Baking
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Claims
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Courteous
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- ATM Balancing
- Payment Processing
- Client Services
- Cash Handling
- Complaint Resolution
- Referrals
- Customer Satisfaction
- Math
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Filing
- Sales
- Regulations
- Multitasking
- Policy Development
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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