Customer Service Jobs in Silver Spring, MD
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Sr. Client Service Specialist, Employee Benefits - Insurance Advisory Solutions Mid-Atlantic
- Bethesda, MD (5 miles from Silver Spring, MD)
- 12 hours ago
- Bethesda, MD (5 miles from Silver Spring, MD)
- 12 hours ago
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk...
Client Service Representative, National Accounts
- Annandale, VA (16 miles from Silver Spring, MD)
- 1 day ago
- Annandale, VA (16 miles from Silver Spring, MD)
- 1 day ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Pharmacy Customer Service Associate
- Washington, DC (9 miles from Silver Spring, MD)
- 2 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 2 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Falls Church, VA (13 miles from Silver Spring, MD)
- 2 days ago
- Falls Church, VA (13 miles from Silver Spring, MD)
- 2 days ago
As the name suggests, your main priority is to provide great customer service....
Retail Customer Service Associate
- Washington, DC (9 miles from Silver Spring, MD)
- 2 days ago
- Washington, DC (9 miles from Silver Spring, MD)
- 2 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
- Clarksville, MD (12 miles from Silver Spring, MD)
- 3 days ago
- Clarksville, MD (12 miles from Silver Spring, MD)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Rockville, MD (8 miles from Silver Spring, MD)
- 3 days ago
- Rockville, MD (8 miles from Silver Spring, MD)
- 3 days ago
Position Description: The Customer Service Associate is responsible for providing exceptional customer service and support by responding to customer inquiries related to general model and program policy...
- Merrifield, VA (15 miles from Silver Spring, MD)
- 3 days ago
- Merrifield, VA (15 miles from Silver Spring, MD)
- 3 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
- Adelphi, MD (2 miles from Silver Spring, MD)
- 4 days ago
- Adelphi, MD (2 miles from Silver Spring, MD)
- 4 days ago
Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety...
Customer Service Associate - Temporary
- Annandale, VA (16 miles from Silver Spring, MD)
- 6 days ago
- Annandale, VA (16 miles from Silver Spring, MD)
- 6 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Amazon Locker+ Customer Service Associate
- Rockville, MD (8 miles from Silver Spring, MD)
- 6 days ago
- Rockville, MD (8 miles from Silver Spring, MD)
- 6 days ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker...
LP Customer Service Associate II
- Annapolis, MD (24 miles from Silver Spring, MD)
- 6 days ago
- Annapolis, MD (24 miles from Silver Spring, MD)
- 6 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Online & Mobile Banking Rep Sr
- Annapolis, MD (24 miles from Silver Spring, MD)
- 6 days ago
- Annapolis, MD (24 miles from Silver Spring, MD)
- 6 days ago
. + Document call details accurately + Resolve customer service-related issues + Accountable to build/maintain effective relationships with customers + Other duties as assigned **Required Qualifications...
V1BE Mobile Customer Service Representative
- McLean, VA (10 miles from Silver Spring, MD)
- 10 days ago
- McLean, VA (10 miles from Silver Spring, MD)
- 10 days ago
Essential Functions Provide exceptional customer service during time sensitive pickups and deliveries at customer specified locations....
Client Service Representative (McLean Branch)
- McLean, VA (10 miles from Silver Spring, MD)
- 10 days ago
- McLean, VA (10 miles from Silver Spring, MD)
- 10 days ago
Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services....
Demographic Data for Silver Spring, MD
Moving to Silver Spring, MD? Find some basic demographic data about Silver Spring, MD below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Silver Spring, MD
Highest Education Level
Customer Services in Silver Spring, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Control Inspection
- Store Management
- Collaboration
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Printing
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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