Customer Service Jobs in Gaithersburg, MD
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Customer Service Associate - Temporary
- Falls Church, VA (18 miles from Gaithersburg, MD)
- 13 hours ago
- Falls Church, VA (18 miles from Gaithersburg, MD)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Pharmacy Customer Service Associate
- Rockville, MD (4 miles from Gaithersburg, MD)
- 13 hours ago
- Rockville, MD (4 miles from Gaithersburg, MD)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Leesburg, VA (23 miles from Gaithersburg, MD)
- 1 day ago
- Leesburg, VA (23 miles from Gaithersburg, MD)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Rockville, MD (4 miles from Gaithersburg, MD)
- 1 day ago
- Rockville, MD (4 miles from Gaithersburg, MD)
- 1 day ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
- Hanover, MD (24 miles from Gaithersburg, MD)
- 1 day ago
- Hanover, MD (24 miles from Gaithersburg, MD)
- 1 day ago
Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organizational...
Loss Prevention Customer Service Associate II
- Rockville, MD (4 miles from Gaithersburg, MD)
- 1 day ago
- Rockville, MD (4 miles from Gaithersburg, MD)
- 1 day ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative - Vienna Branch
- Vienna, VA (17 miles from Gaithersburg, MD)
- 2 days ago
- Vienna, VA (17 miles from Gaithersburg, MD)
- 2 days ago
Utilizes knowledge of software systems to process consumer lending within the established lending authority....
Client Service Representative for Surgery Department
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 3 days ago
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 3 days ago
Are you a customer-service superstar?Do you want to work for a company who pays well and appreciates their associates? Do you want to work with a team who has your back and is supportive?...
Retail Customer Service Associate
- Sterling, VA (16 miles from Gaithersburg, MD)
- 6 days ago
- Sterling, VA (16 miles from Gaithersburg, MD)
- 6 days ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Commercial Banker III - Washington, DC
- Washington, DC (18 miles from Gaithersburg, MD)
- 6 days ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 6 days ago
banking needs for clients' owners/management/associates (e.g....
- Columbia, MD (16 miles from Gaithersburg, MD)
- 7 days ago
- Columbia, MD (16 miles from Gaithersburg, MD)
- 7 days ago
The Client Service Representative is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding...
Experienced Client Service representative
- Alexandria, VA (23 miles from Gaithersburg, MD)
- 7 days ago
- Alexandria, VA (23 miles from Gaithersburg, MD)
- 7 days ago
The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to...
- Hanover, MD (24 miles from Gaithersburg, MD)
- 9 days ago
- Hanover, MD (24 miles from Gaithersburg, MD)
- 9 days ago
One year related experience required with customer service preferred....
Digital Customer Service Associate
- Alexandria, VA (23 miles from Gaithersburg, MD)
- 11 days ago
- Alexandria, VA (23 miles from Gaithersburg, MD)
- 11 days ago
You play an essential role in the customer service experience providing fast service for our customers purchasing online....
Customer service professional Bilingual/Spanish
- Washington, DC (18 miles from Gaithersburg, MD)
- 12 days ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 12 days ago
Associates should have at least one year customer service experience to align with company services Job Title: Spanish Speaking/Customer service Professional Whats the job?...
Demographic Data for Gaithersburg, MD
Moving to Gaithersburg, MD? Find some basic demographic data about Gaithersburg, MD below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Gaithersburg, MD
Highest Education Level
Customer Services in Gaithersburg, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Point-of-Sale System
- Customer Support
- Baking
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Courteous
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- ATM Balancing
- Payment Processing
- Client Services
- Cash Handling
- Complaint Resolution
- Referrals
- Customer Satisfaction
- Math
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Filing
- Sales
- Regulations
- Multitasking
- Policy Development
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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