Customer Service Jobs in Baltimore, MD
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Loss Prevention Customer Service Associate
- Randallstown, MD (11 miles from Baltimore, MD)
- 1 day ago
- Randallstown, MD (11 miles from Baltimore, MD)
- 1 day ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
- Cockeysville, MD (13 miles from Baltimore, MD)
- 1 day ago
- Cockeysville, MD (13 miles from Baltimore, MD)
- 1 day ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Bel Air, MD (22 miles from Baltimore, MD)
- 3 days ago
- Bel Air, MD (22 miles from Baltimore, MD)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
The position is described below. If you want to apply, click the button at the top or bottom of this page. After you click and complete your application, you'll be invited to create a profile,...
Customer Service Associate - Nights/Weekends
- Towson, MD (7 miles from Baltimore, MD)
- 5 days ago
- Towson, MD (7 miles from Baltimore, MD)
- 5 days ago
As the name suggests, your main priority is to provide great customer service....
- Dundalk, MD (7 miles from Baltimore, MD)
- 5 days ago
- Dundalk, MD (7 miles from Baltimore, MD)
- 5 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate...
- Pasadena, MD (13 miles from Baltimore, MD)
- 6 days ago
- Pasadena, MD (13 miles from Baltimore, MD)
- 6 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Associate, Business Insurance
- Hunt Valley, MD (13 miles from Baltimore, MD)
- 6 days ago
- Hunt Valley, MD (13 miles from Baltimore, MD)
- 6 days ago
Learn more about what makes us different and how you can make your mark as a Customer Service Associate at Marsh McLennan Agency (MMA)....
LP Customer Service Associate II
- Annapolis, MD (21 miles from Baltimore, MD)
- 6 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 6 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Online & Mobile Banking Rep Sr
- Annapolis, MD (21 miles from Baltimore, MD)
- 6 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 6 days ago
. + Document call details accurately + Resolve customer service-related issues + Accountable to build/maintain effective relationships with customers + Other duties as assigned **Required Qualifications...
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion....
Primary Responsibilities: Develops new and existing commercial loan business relationships by calling on potential and existing customers to cross-sell all banking products including other banking services...
Pharmacy Customer Service Associate
- Timonium, MD (9 miles from Baltimore, MD)
- 12 days ago
- Timonium, MD (9 miles from Baltimore, MD)
- 12 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Retail Loss Prevention Customer Service Associate II
- Bowie, MD (21 miles from Baltimore, MD)
- 13 days ago
- Bowie, MD (21 miles from Baltimore, MD)
- 13 days ago
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Customer Service Representative (Loan Consultant II)
- Catonsville, MD (6 miles from Baltimore, MD)
- 14 days ago
- Catonsville, MD (6 miles from Baltimore, MD)
- 14 days ago
BASIC REQUIREMENTS: High School Diploma or GED from accredited institution 2-4 plus years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work...
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Baltimore, MD
Highest Education Level
Customer Services in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Control Inspection
- Store Management
- Collaboration
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Printing
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Inbound/Outbound Calling
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Reporting
- Filing
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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