Customer Service Jobs in Cedar Rapids, IA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
service via a Company issued radio Observe and report any suspicious behavior or critical incidents to LP or store management Perform a closing safety sweep of the store with a member of management...
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Experience: Minimum 0-1 year of administrative, customer service, or office experience, preferably in the insurance industry....
Retail Customer Service Officer
- Morley, IA (21 miles from Cedar Rapids, IA)
- 15 days ago
- Morley, IA (21 miles from Cedar Rapids, IA)
- 15 days ago
, credit cards and EFTPOS) Conducting and processing a number of identity services transactions, including Australian Passport Interviews Promoting our products and services through up-selling and cross-selling...
customer service....
Full-Time Retail/Customer Service Associate
- Cedar Rapids, IA
- 30+ days ago
- Cedar Rapids, IA
- 30+ days ago
Our Florist and Gift store is seeking qualified applicants who have strong customer service and retail experience....
Part-Time Retail/Customer Service Associate
- Cedar Rapids, IA
- 30+ days ago
- Cedar Rapids, IA
- 30+ days ago
Our Florist and Gift store is seeking qualified applicants who have strong customer service and/or retail experience....
Seasonal Retail/Customer Service Associate
- Cedar Rapids, IA
- 30+ days ago
- Cedar Rapids, IA
- 30+ days ago
Our Florist and Gift store is seeking qualified applicants who have strong customer service and / or retail experience...
Demographic Data for Cedar Rapids, IA
Moving to Cedar Rapids, IA? Find some basic demographic data about Cedar Rapids, IA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Cedar Rapids, IA
Highest Education Level
Customer Services in Cedar Rapids, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Point-of-Sale System
- Customer Support
- Baking
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Courteous
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- ATM Balancing
- Payment Processing
- Client Services
- Cash Handling
- Complaint Resolution
- Referrals
- Customer Satisfaction
- Math
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Filing
- Sales
- Regulations
- Multitasking
- Policy Development
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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