Customer Service Jobs in Concord, CA
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Retail Customer Service Associate
- San Francisco, CA (24 miles from Concord, CA)
- 22 hours ago
- San Francisco, CA (24 miles from Concord, CA)
- 22 hours ago
This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....
Pharmacy Customer Service Associate
- Alameda, CA (18 miles from Concord, CA)
- 3 days ago
- Alameda, CA (18 miles from Concord, CA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Associate - Temporary
- Pinole, CA (14 miles from Concord, CA)
- 3 days ago
- Pinole, CA (14 miles from Concord, CA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Danville, CA (11 miles from Concord, CA)
- 3 days ago
- Danville, CA (11 miles from Concord, CA)
- 3 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
/18968/363f075f-c1dd-41b5-93de-89adf9708427.png&z=8&s=BNK&ih_t=5%2F3%2F2025+6%3A25%3A03+AM&utm_medium=internal%20referrer&utm_campaign=internal---online-course-library&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Customer Service Representative
- Antioch, CA (11 miles from Concord, CA)
- 3 days ago
- Antioch, CA (11 miles from Concord, CA)
- 3 days ago
Overview As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
- Oakland, CA (18 miles from Concord, CA)
- 3 days ago
- Oakland, CA (18 miles from Concord, CA)
- 3 days ago
service experience is a plus, but not required Strong written and verbal English communication skills Demonstrated customer service experience Ability to multitask and resolve minor customer service...
- Pleasanton, CA (23 miles from Concord, CA)
- 4 days ago
- Pleasanton, CA (23 miles from Concord, CA)
- 4 days ago
Minimum of two or more years of demonstrated experience in a customer service or closely related environment....
General Summary The Home & Gift Customer Service Associate/Merchandiser will assist customers, operate engraving equipment, define and implement a creative visual merchandising strategy for new...
Client Service Representative I/Floater
- Castro Valley, CA (15 miles from Concord, CA)
- 12 days ago
- Castro Valley, CA (15 miles from Concord, CA)
- 12 days ago
Our single point of contact model delivers outstanding customer service....
Client Service Representative, National Accounts
- Walnut Creek, CA (6 miles from Concord, CA)
- 13 days ago
- Walnut Creek, CA (6 miles from Concord, CA)
- 13 days ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
- San Francisco, CA (24 miles from Concord, CA)
- 21 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 21 days ago
Primary Responsibilities: Develops new and existing commercial loan business relationships by calling on potential and existing customers to cross-sell all banking products including other banking services...
Lead Retail Customer Service Associate
- San Leandro, CA (18 miles from Concord, CA)
- 21 days ago
- San Leandro, CA (18 miles from Concord, CA)
- 21 days ago
service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...
- Dublin, CA (17 miles from Concord, CA)
- 25 days ago
- Dublin, CA (17 miles from Concord, CA)
- 25 days ago
Qualifications of a Retail Customer Service Representative (Cashier): Minimum 1 year cash handling and/or customer service experience Must be able to stand for extended periods of time, climb a ladder...
- San Francisco, CA (24 miles from Concord, CA)
- 26 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 26 days ago
Service Associates for our: Arcade attendant!...
Demographic Data for Concord, CA
Moving to Concord, CA? Find some basic demographic data about Concord, CA below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Concord, CA
Highest Education Level
Customer Services in Concord, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Closing
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Reporting
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Related Career Advice Articles
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »