Customer Service Jobs in Burnaby, BC
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Qualifications: Think you have what it takes to be one of our Customer Service Associates? Were committed to hiring the best talent for the role....
Client Service Representative [Hourly]
- Coquitlam, BC (6 miles from Burnaby, BC)
- 2 days ago
- Coquitlam, BC (6 miles from Burnaby, BC)
- 2 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
- White Rock, BC (17 miles from Burnaby, BC)
- 6 days ago
- White Rock, BC (17 miles from Burnaby, BC)
- 6 days ago
Job Location White Rock-N.Bluff & Johnston Employment Type Regular Weekly Hours 15 Skills Client Issue Resolution, Client Relationship Building, Client Service, Customer Experience (CX), Customer Service...
Customer Service Representative
- Vancouver, BC (5 miles from Burnaby, BC)
- 10 days ago
- Vancouver, BC (5 miles from Burnaby, BC)
- 10 days ago
Application Deadline: 03/23/2025 Address: 2725 East Hastings Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Who We Are We are BCs largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines,...
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Burnaby, BC
Highest Education Level
Customer Services in Burnaby, BC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Point-of-Sale System
- Customer Support
- Baking
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Courteous
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- ATM Balancing
- Payment Processing
- Client Services
- Cash Handling
- Complaint Resolution
- Referrals
- Customer Satisfaction
- Math
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Filing
- Sales
- Regulations
- Multitasking
- Policy Development
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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