Customer Service Jobs in Burnaby, BC
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Client Service Representative [Hourly]
- Delta, BC (9 miles from Burnaby, BC)
- 2 days ago
- Delta, BC (9 miles from Burnaby, BC)
- 2 days ago
Job Location Ladner Employment Type Regular Weekly Hours 15 Skills Communication, Curiosity, Customer Engagement, Customer Experience (CX), Customer Service, Digital Literacy, Financial Processing,...
Delivery Station Customer Service Associate, Team Harpreet
- Burnaby, BC
- 4 days ago
- Burnaby, BC
- 4 days ago
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer rete nti on....
- Richmond, BC (9 miles from Burnaby, BC)
- 5 days ago
- Richmond, BC (9 miles from Burnaby, BC)
- 5 days ago
We have a limited number of openings for Customer Service Associates for our stores in the Vancouver International Airport! Check us out if you want a little more FUN and FLAIR in your job....
Customer Service Representative
- Richmond, BC (9 miles from Burnaby, BC)
- 5 days ago
- Richmond, BC (9 miles from Burnaby, BC)
- 5 days ago
Application Deadline: 05/29/2025 Address: 3900 Steveston Hwy Unit 130 Job Family Group: Retail Banking Sales & Service NOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be flexible...
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Who We Are We are BCs largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines,...
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Burnaby, BC
Highest Education Level
Customer Services in Burnaby, BC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Closing
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Reporting
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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