Customer Service Jobs in Hoover, AL
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
Customer Service Representative
- Hueytown, AL (18 miles from Hoover, AL)
- 4 days ago
- Hueytown, AL (18 miles from Hoover, AL)
- 4 days ago
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay....
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
- Birmingham, AL (6 miles from Hoover, AL)
- 6 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 6 days ago
Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and...
- Birmingham, AL (6 miles from Hoover, AL)
- 8 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 8 days ago
As a Customer Relations Officer, you will be supporting the Regional Customer Hub to provide excellent customer service to our current client base....
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Customer Service Experience....
- Bessemer, AL (9 miles from Hoover, AL)
- 12 days ago
- Bessemer, AL (9 miles from Hoover, AL)
- 12 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
- Birmingham, AL (6 miles from Hoover, AL)
- 16 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 16 days ago
Day-To-Day: Insight Global is looking for a Client Service Specialist to join our Financial Advisor Clients team in Birmingham, AL. This person needs to be extremely organized, detail oriented,...
Lead Retail Customer Service Associate
- Birmingham, AL (6 miles from Hoover, AL)
- 19 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 19 days ago
service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensures quality customer service is given to customers by providing packaging...
- Birmingham, AL (6 miles from Hoover, AL)
- 23 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 23 days ago
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 11,000 of the industrys brightest...
Commercial Insurance Senior Client Service Specialist
- Birmingham, AL (6 miles from Hoover, AL)
- 23 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 23 days ago
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 11,000 of the industrys brightest...
Customer Service Associate - Temporary
- Irondale, AL (10 miles from Hoover, AL)
- 30+ days ago
- Irondale, AL (10 miles from Hoover, AL)
- 30+ days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Commercial Banker/Relationship Manager - Birmingham
- Birmingham, AL (6 miles from Hoover, AL)
- 60+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 60+ days ago
Proactively manages customer relationships by identifying financial needs, delivering solutions to meet the needs, and delivering quality customer service....
Customer Service Representative - Video Banking
- Birmingham, AL (6 miles from Hoover, AL)
- 90+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 90+ days ago
Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues....
Customer Service Representative - Video Banking
- Birmingham, AL (6 miles from Hoover, AL)
- 90+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 90+ days ago
Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues....
Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications Primary Location... 3053 John Hawkins Pkwy, Hoover,...
Demographic Data for Hoover, AL
Moving to Hoover, AL? Find some basic demographic data about Hoover, AL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Hoover, AL
Highest Education Level
Customer Services in Hoover, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Baking
- Quality Improvement
- Quality Control Inspection
- Store Management
- Food and Beverage Management
- Reading
- Military Background
- Asset Protection
- Claims
- Facility Management
- Store Operations
- Food Service Management
- Forklift
- Friendliness
- Binding
- Dusting
- Reimbursement
- First In, First Out
- Check Cashing
- Long-Term Disability
- Associates
- Retail Banking
- Payment Processing
- Courteous
- Client Services
- Complaint Resolution
- Customer Satisfaction
- Cashier Skills
- Referrals
- Closing
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Collaboration
- Filing
- Reporting
- Regulations
- Multitasking
- Policy Development
- Sales
- Problem Solving
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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