Customer Service Jobs in Hoover, AL
A Customer Service Representative in the banking industry serves as the primary point of contact for customers, providing essential support for their banking needs. Representatives interact with customers via numerous channels - such as phone, email, or in-person - to answer inquiries, resolve issues, and provide information about banking products and services. They ensure customer satisfaction, foster customer relationships, and contribute significantly to customer retention and loyalty. Their role is crucial in delivering a positive customer experience, thereby directly impacting the bank's reputation and profitability.
Essential skills for a Customer Service Representative in the banking industry include strong communication and problem-solving abilities, patience, empathy, the ability to handle stress, and an in-depth understanding of the bank's products and services. Knowledge of CRM software and experience in the banking or financial sector are typically preferable. While specific certifications aren't usually required, a degree in business or finance can be advantageous. Some may also pursue certifications in customer service, such as the Certified Customer Service Professional (CCSP) designation. Prior roles that can lead to a Customer Service position in banking include Teller, Customer Service Assistant, or Sales Associate in the finance or retail sector.
- Birmingham, AL (6 miles from Hoover, AL)
- 13 hours ago
- Birmingham, AL (6 miles from Hoover, AL)
- 13 hours ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Customer Service Experience....
Pharmacy Customer Service Associate
- Birmingham, AL (6 miles from Hoover, AL)
- 8 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 8 days ago
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products....
Commercial Banker/Relationship Manager - Birmingham
- Birmingham, AL (6 miles from Hoover, AL)
- 15 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 15 days ago
Job Details Full-time Estimated: $46.1K - $62K a year 4 hours ago Qualifications Sourcing Sales Mid-level 3 years Finance Business development Bachelor's degree HR sourcing Business Administration Lending...
- Birmingham, AL (6 miles from Hoover, AL)
- 30+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 30+ days ago
Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and...
Customer Service Representative - Video Banking
- Birmingham, AL (6 miles from Hoover, AL)
- 45+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 45+ days ago
Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues....
Customer Service Representative - Video Banking
- Birmingham, AL (6 miles from Hoover, AL)
- 45+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 45+ days ago
Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues....
Sales & Customer Service Associate
- Mountain Brook, AL (5 miles from Hoover, AL)
- 60+ days ago
- Mountain Brook, AL (5 miles from Hoover, AL)
- 60+ days ago
service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients...
Customer Service Representative
- Birmingham, AL (6 miles from Hoover, AL)
- 60+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 60+ days ago
Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they...
Part Time Flexible Customer Service Associate
- Birmingham, AL (6 miles from Hoover, AL)
- 60+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 60+ days ago
The Part Time Flexible Customer Service Associate consults with customers on their rental....
QUALIFICATIONS: High School diploma or equivalent Retail or sales experience preferred Must be 18 years of age or older Excellent communication skills Excellent customer service skills Able to learn...
Demographic Data for Hoover, AL
Moving to Hoover, AL? Find some basic demographic data about Hoover, AL below.
Customer Service Online Courses and Training Opportunities
Salary for Customer Service Jobs in Hoover, AL
Highest Education Level
Customer Services in Hoover, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service position
- Inventory Management
- English
- Merchandising
- Scanning
- Purchasing
- Point-of-Sale System
- Customer Support
- Baking
- Quality Control Inspection
- Housekeeping
- Store Management
- Reading
- Military Background
- Asset Protection
- Store Operations
- Food Service Management
- Printing
- Friendliness
- Courteous
- Binding
- Dusting
- First In, First Out
- Check Cashing
- Associates
- Retail Banking
- ATM Balancing
- Payment Processing
- Client Services
- Cash Handling
- Complaint Resolution
- Referrals
- Customer Satisfaction
- Math
- Inbound/Outbound Calling
- Customer Relations
- High School Diploma
- Retail
- Telephone Skills
- Written Communication
- Filing
- Sales
- Regulations
- Multitasking
- Policy Development
- Problem Solving
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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