Customer Service Manager Jobs in Racine, WI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Zion, IL (19 miles from Racine, WI)
- 4 days ago
- Zion, IL (19 miles from Racine, WI)
- 4 days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
Spanish Bilingual Relationship Banker:
- Franklin, WI (15 miles from Racine, WI)
- 9 days ago
- Franklin, WI (15 miles from Racine, WI)
- 9 days ago
This Personal Banker training group has a start date of June 30. Why work for UW Credit Union?...
- Milwaukee, WI (22 miles from Racine, WI)
- 15 days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 15 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
- Franklin, WI (15 miles from Racine, WI)
- 30+ days ago
- Franklin, WI (15 miles from Racine, WI)
- 30+ days ago
Application Deadline: 05/29/2025 Address: 7000 S 76th Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Milwaukee, WI (22 miles from Racine, WI)
- 60+ days ago
- Milwaukee, WI (22 miles from Racine, WI)
- 60+ days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...
- Greenfield, WI (21 miles from Racine, WI)
- 90+ days ago
- Greenfield, WI (21 miles from Racine, WI)
- 90+ days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
Demographic Data for Racine, WI
Moving to Racine, WI? Find some basic demographic data about Racine, WI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Racine, WI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Racine, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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