Customer Service Manager Jobs in Fitchburg, WI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Madison, WI (9 miles from Fitchburg, WI)
- 2 days ago
- Madison, WI (9 miles from Fitchburg, WI)
- 2 days ago
Overview Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Banking team as a Relationship Banker. The Relationship Banker is a great entry point into branch banking...
Relationship Banker (I, II, and Senior)
- Janesville, WI (22 miles from Fitchburg, WI)
- 2 days ago
- Janesville, WI (22 miles from Fitchburg, WI)
- 2 days ago
Qualifications and Benefits: 3+ years financial services experience; lending experience highly desired High school graduate or equivalent required....
- Madison, WI (9 miles from Fitchburg, WI)
- 4 days ago
- Madison, WI (9 miles from Fitchburg, WI)
- 4 days ago
Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market...
- Mount Horeb, WI (17 miles from Fitchburg, WI)
- 4 days ago
- Mount Horeb, WI (17 miles from Fitchburg, WI)
- 4 days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
/19311/4d430d1d-2fe6-4469-acc0-90185bd979d1.png&z=8&s=BNK&ih_t=5%2F3%2F2025+10%3A11%3A12+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-dtc_edu&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Relationship Banker - Wisconsin West Market -Madison, WI
- Madison, WI (9 miles from Fitchburg, WI)
- 16 days ago
- Madison, WI (9 miles from Fitchburg, WI)
- 16 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Spanish Bilingual Relationship Banker:
- Madison, WI (9 miles from Fitchburg, WI)
- 22 days ago
- Madison, WI (9 miles from Fitchburg, WI)
- 22 days ago
This Personal Banker training group has a start date of June 30.Why work for UW Credit Union?...
Spanish Bilingual Relationship Banker: Madison Area ($1.25 per hour premium!)
- Monona, WI (7 miles from Fitchburg, WI)
- 30+ days ago
- Monona, WI (7 miles from Fitchburg, WI)
- 30+ days ago
This Personal Banker training group has a start date of June 30. Why work for UW Credit Union?...
Relationship Banker I - Part Time 20 Hours (Madison Branch)
- Madison, WI (9 miles from Fitchburg, WI)
- 30+ days ago
- Madison, WI (9 miles from Fitchburg, WI)
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker Middleton WI
- Middleton, WI (14 miles from Fitchburg, WI)
- 45+ days ago
- Middleton, WI (14 miles from Fitchburg, WI)
- 45+ days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
- Janesville, WI (22 miles from Fitchburg, WI)
- 45+ days ago
- Janesville, WI (22 miles from Fitchburg, WI)
- 45+ days ago
Application Deadline: 03/30/2025 Address: 1404 Creston Park Drive Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Madison, WI (9 miles from Fitchburg, WI)
- 90+ days ago
- Madison, WI (9 miles from Fitchburg, WI)
- 90+ days ago
Cross sells products and services and refers to business product partners to ensure client needs are met....
Primary Duties/Responsibilities: - Perform daily responsibilities to include cross-selling additional bank products, opening and closing accounts, servicing customers, processing stop payments, wire...
Demographic Data for Fitchburg, WI
Moving to Fitchburg, WI? Find some basic demographic data about Fitchburg, WI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fitchburg, WI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fitchburg, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »