Customer Service Manager Jobs in Falls Church, VA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Rockville, MD (14 miles from Falls Church, VA)
- 7 hours ago
- Rockville, MD (14 miles from Falls Church, VA)
- 7 hours ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
- Herndon, VA (14 miles from Falls Church, VA)
- 1 day ago
- Herndon, VA (14 miles from Falls Church, VA)
- 1 day ago
Foster real relationships. Advance the cause of men's health. Improve lives. With over 80 clinics nationwide and a growing client base, Ageless Men's Health is looking for a Client Relations...
Consumer and Business Banking, Senior Relationship Banker, Rahway Ave, Woodbridge, NJ
- Woodbridge, VA (17 miles from Falls Church, VA)
- 2 days ago
- Woodbridge, VA (17 miles from Falls Church, VA)
- 2 days ago
Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....
Relationship Banker - Ballston Randolph St & Wilson Blvd - Arlington, VA
- Arlington, VA (3 miles from Falls Church, VA)
- 2 days ago
- Arlington, VA (3 miles from Falls Church, VA)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
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Relationship Banker - Greater Virginia Market- Arlington, VA
- Arlington, VA (3 miles from Falls Church, VA)
- 2 days ago
- Arlington, VA (3 miles from Falls Church, VA)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager Trainee - Achieve July 2025
- Rockville, MD (14 miles from Falls Church, VA)
- 3 days ago
- Rockville, MD (14 miles from Falls Church, VA)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Wheaton Financial Center - Bilingual Spanish Required
- Wheaton, MD (13 miles from Falls Church, VA)
- 3 days ago
- Wheaton, MD (13 miles from Falls Church, VA)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker or Senior Relationship Banker - Union Mill
- Clifton, VA (14 miles from Falls Church, VA)
- 3 days ago
- Clifton, VA (14 miles from Falls Church, VA)
- 3 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Bethesda, MD (8 miles from Falls Church, VA)
- 4 days ago
- Bethesda, MD (8 miles from Falls Church, VA)
- 4 days ago
banking customers....
Senior Consumer Relationship Banker (Memphis: Arlington Branch)
- Arlington, VA (3 miles from Falls Church, VA)
- 5 days ago
- Arlington, VA (3 miles from Falls Church, VA)
- 5 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
- Waldorf, MD (23 miles from Falls Church, VA)
- 5 days ago
- Waldorf, MD (23 miles from Falls Church, VA)
- 5 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Benning Rd & 17th St NE - Washington, DC
- Washington, DC (6 miles from Falls Church, VA)
- 6 days ago
- Washington, DC (6 miles from Falls Church, VA)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Arlington, VA (3 miles from Falls Church, VA)
- 6 days ago
- Arlington, VA (3 miles from Falls Church, VA)
- 6 days ago
Prior retail banking experience preferred. Prior customer service experience preferred....
Relationship Banker - Arlington Market - Bilingual Spanish Required
- Alexandria, VA (5 miles from Falls Church, VA)
- 10 days ago
- Alexandria, VA (5 miles from Falls Church, VA)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Ashburn VA
- Ashburn, VA (21 miles from Falls Church, VA)
- 11 days ago
- Ashburn, VA (21 miles from Falls Church, VA)
- 11 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Demographic Data for Falls Church, VA
Moving to Falls Church, VA? Find some basic demographic data about Falls Church, VA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Falls Church, VA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Falls Church, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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