Customer Service Manager Jobs in Arlington, VA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Washington, DC (3 miles from Arlington, VA)
- 28 days ago
- Washington, DC (3 miles from Arlington, VA)
- 28 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Senior Consumer Relationship Banker (Memphis: Arlington Branch)
- Arlington, VA
- 7 hours ago
- Arlington, VA
- 7 hours ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
- Waldorf, MD (22 miles from Arlington, VA)
- 10 hours ago
- Waldorf, MD (22 miles from Arlington, VA)
- 10 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must...
Relationship Banker - Benning Rd & 17th St NE - Washington, DC
- Washington, DC (3 miles from Arlington, VA)
- 22 hours ago
- Washington, DC (3 miles from Arlington, VA)
- 22 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
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Prior retail banking experience preferred. Prior customer service experience preferred....
Relationship Banker - Arlington Market - Bilingual Spanish Required
- Alexandria, VA (5 miles from Arlington, VA)
- 5 days ago
- Alexandria, VA (5 miles from Arlington, VA)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Ashburn VA
- Ashburn, VA (23 miles from Arlington, VA)
- 5 days ago
- Ashburn, VA (23 miles from Arlington, VA)
- 5 days ago
Solid branch banking experience strongly preferred. Overview: Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer...
Relationship Banker or Senior Relationship Banker - Hyattsville
- Hyattsville, MD (9 miles from Arlington, VA)
- 8 days ago
- Hyattsville, MD (9 miles from Arlington, VA)
- 8 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker or Senior Relationship Banker - Oakton
- Oakton, VA (12 miles from Arlington, VA)
- 8 days ago
- Oakton, VA (12 miles from Arlington, VA)
- 8 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker II (Winthrop)
- Fairfax, VA (19 miles from Arlington, VA)
- 11 days ago
- Fairfax, VA (19 miles from Arlington, VA)
- 11 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
banking customers....
- Gambrills, MD (24 miles from Arlington, VA)
- 13 days ago
- Gambrills, MD (24 miles from Arlington, VA)
- 13 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - Maryland South Market
- Clinton, MD (14 miles from Arlington, VA)
- 14 days ago
- Clinton, MD (14 miles from Arlington, VA)
- 14 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Waugh Chapel Financial Center
- Gambrills, MD (24 miles from Arlington, VA)
- 15 days ago
- Gambrills, MD (24 miles from Arlington, VA)
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Gambrills, MD (24 miles from Arlington, VA)
- 16 days ago
- Gambrills, MD (24 miles from Arlington, VA)
- 16 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Demographic Data for Arlington, VA
Moving to Arlington, VA? Find some basic demographic data about Arlington, VA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Arlington, VA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Arlington, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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