Customer Service Manager Jobs in Aldie, VA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker- Ashburn VA
- Ashburn, VA (8 miles from Aldie, VA)
- 5 days ago
- Ashburn, VA (8 miles from Aldie, VA)
- 5 days ago
Solid branch banking experience strongly preferred. Overview: Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer...
Relationship Banker or Senior Relationship Banker - Oakton
- Oakton, VA (15 miles from Aldie, VA)
- 7 days ago
- Oakton, VA (15 miles from Aldie, VA)
- 7 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker II (Winthrop)
- Fairfax, VA (9 miles from Aldie, VA)
- 10 days ago
- Fairfax, VA (9 miles from Aldie, VA)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Pipeline Relationship Banker - Northern VA Branches
- Centreville, VA (10 miles from Aldie, VA)
- 21 days ago
- Centreville, VA (10 miles from Aldie, VA)
- 21 days ago
Thank you for your interest in joining our team! Please note that you are applying to the Relationship Banker pipeline requisition for our Northern VA Region which we use as a sourcing tool to...
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- Springfield, VA (21 miles from Aldie, VA)
- 27 days ago
- Springfield, VA (21 miles from Aldie, VA)
- 27 days ago
Prior retail banking experience preferred. Prior customer service experience preferred....
Relationship Banker or Senior Relationship Banker - Lakeview Overlook
- Ashburn, VA (8 miles from Aldie, VA)
- 29 days ago
- Ashburn, VA (8 miles from Aldie, VA)
- 29 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Loudoun Market - Bilingual Spanish Required
- Purcellville, VA (16 miles from Aldie, VA)
- 30+ days ago
- Purcellville, VA (16 miles from Aldie, VA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Northern VA Market - Bilingual Spanish Required
- Fairfax, VA (9 miles from Aldie, VA)
- 30+ days ago
- Fairfax, VA (9 miles from Aldie, VA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Maryland West Market
- Germantown, MD (20 miles from Aldie, VA)
- 45+ days ago
- Germantown, MD (20 miles from Aldie, VA)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Loudoun Market
- Reston, VA (14 miles from Aldie, VA)
- 45+ days ago
- Reston, VA (14 miles from Aldie, VA)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Northern VA Market
- Vienna, VA (21 miles from Aldie, VA)
- 90+ days ago
- Vienna, VA (21 miles from Aldie, VA)
- 90+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker- Old Dominion Branch/ McLean VA
- McLean, VA (23 miles from Aldie, VA)
- 30+ days ago
- McLean, VA (23 miles from Aldie, VA)
- 30+ days ago
Banking experience strongly preferred. Overview: Identifies customers' needs through the bank's retail sales process to provide proactive basic sales solutions through customer outreach for basic...
- West McLean, VA (20 miles from Aldie, VA)
- 45+ days ago
- West McLean, VA (20 miles from Aldie, VA)
- 45+ days ago
Works with clients to ensure inquiries/issues are resolved, and analyzes client needs for cross-sell opportunities....
- McLean, VA (23 miles from Aldie, VA)
- 60+ days ago
- McLean, VA (23 miles from Aldie, VA)
- 60+ days ago
Works with clients to ensure inquiries/issues are resolved, and analyzes client needs for cross-sell opportunities....
Demographic Data for Aldie, VA
Moving to Aldie, VA? Find some basic demographic data about Aldie, VA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Aldie, VA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Aldie, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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