Customer Service Manager Jobs in West Valley City, UT
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Lindon Financial Center
- American Fork, UT (19 miles from West Valley City, UT)
- 1 day ago
- American Fork, UT (19 miles from West Valley City, UT)
- 1 day ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 2 days ago
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 2 days ago
Job Family Group: Retail Banking Sales & Service Cottonwood Heights branch Delivers exceptional service to BMO customers and prospects....
Branch Relationship Banker - Sandy Southtowne
- Sandy, UT (8 miles from West Valley City, UT)
- 9 days ago
- Sandy, UT (8 miles from West Valley City, UT)
- 9 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Relationship Banker - American Fork - Lehi, UT - Salt Lake Central Market
- Lehi, UT (18 miles from West Valley City, UT)
- 9 days ago
- Lehi, UT (18 miles from West Valley City, UT)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
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Relationship Banker - Northern Utah area - Rocky Mountains
- Farmington, UT (23 miles from West Valley City, UT)
- 11 days ago
- Farmington, UT (23 miles from West Valley City, UT)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Branch Relationship Banker-Herriman
- Herriman, UT (12 miles from West Valley City, UT)
- 15 days ago
- Herriman, UT (12 miles from West Valley City, UT)
- 15 days ago
Basic knowledge of consumer lending applications. Proven customer service, interpersonal and communication skills, both verbal and written. Effective selling, cross-selling and referral skills....
Relationship Banker - Fourth and 4th - Salt Lake City, UT
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 30+ days ago
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Mountain View and 134th - Riverton, UT
- Riverton, UT (12 miles from West Valley City, UT)
- 60+ days ago
- Riverton, UT (12 miles from West Valley City, UT)
- 60+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 30+ days ago
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 30+ days ago
Job Description: The Role The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the...
- Centerville, UT (20 miles from West Valley City, UT)
- 45+ days ago
- Centerville, UT (20 miles from West Valley City, UT)
- 45+ days ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...
- Cottonwood Heights, UT (16 miles from West Valley City, UT)
- 45+ days ago
- Cottonwood Heights, UT (16 miles from West Valley City, UT)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for West Valley City, UT
Moving to West Valley City, UT? Find some basic demographic data about West Valley City, UT below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in West Valley City, UT
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in West Valley City, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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