Customer Service Manager Jobs in Grand Prairie, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I Part Time 30 hour (Mansfield Branch)
- Fort Worth, TX (19 miles from Grand Prairie, TX)
- 1 day ago
- Fort Worth, TX (19 miles from Grand Prairie, TX)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Dallas, TX (11 miles from Grand Prairie, TX)
- 1 day ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II - SB - Fort Worth TX
- Fort Worth, TX (19 miles from Grand Prairie, TX)
- 2 days ago
- Fort Worth, TX (19 miles from Grand Prairie, TX)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
/18968/363f075f-c1dd-41b5-93de-89adf9708427.png&z=8&s=BNK&ih_t=5%2F2%2F2025+1%3A49%3A01+AM&utm_medium=internal%20referrer&utm_campaign=internal---online-course-library&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Client Service Manager Trainee - Achieve July 2025
- Dallas, TX (11 miles from Grand Prairie, TX)
- 3 days ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Plano, TX (24 miles from Grand Prairie, TX)
- 3 days ago
- Plano, TX (24 miles from Grand Prairie, TX)
- 3 days ago
Financial Advisors, Mortgage Loan Originators, Commercial Lenders). Proactively support branch new business promotions....
Relationship Banker Highland Village
- Highland Village, TX (21 miles from Grand Prairie, TX)
- 3 days ago
- Highland Village, TX (21 miles from Grand Prairie, TX)
- 3 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Plano Market - Plano, TX
- Plano, TX (24 miles from Grand Prairie, TX)
- 6 days ago
- Plano, TX (24 miles from Grand Prairie, TX)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Director/Senior, Client Service Manager
- Westlake, TX (20 miles from Grand Prairie, TX)
- 7 days ago
- Westlake, TX (20 miles from Grand Prairie, TX)
- 7 days ago
The RoleYou will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelity's largest institutional clients. As the main contact,...
Relationship Banker - Spanish Language Preferred
- Duncanville, TX (9 miles from Grand Prairie, TX)
- 7 days ago
- Duncanville, TX (9 miles from Grand Prairie, TX)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II - SB - South Tarrant - Mansfield/Arlington/Fort Worth TX
- Arlington, TX (14 miles from Grand Prairie, TX)
- 9 days ago
- Arlington, TX (14 miles from Grand Prairie, TX)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Windsong Ranch Branch)
- Dallas, TX (11 miles from Grand Prairie, TX)
- 15 days ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 15 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Dallas Metro - Dallas, TX (Bilingual in Spanish & English Required)
- Dallas, TX (11 miles from Grand Prairie, TX)
- 15 days ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 15 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Relationship Specialist (Senior Relationship Banker)
- Dallas, TX (11 miles from Grand Prairie, TX)
- 17 days ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 17 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
- Coppell, TX (12 miles from Grand Prairie, TX)
- 20 days ago
- Coppell, TX (12 miles from Grand Prairie, TX)
- 20 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Demographic Data for Grand Prairie, TX
Moving to Grand Prairie, TX? Find some basic demographic data about Grand Prairie, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Grand Prairie, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Grand Prairie, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »