Customer Service Manager Jobs in Coppell, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Dallas Metro Market - Dallas, TX
- Dallas, TX (15 miles from Coppell, TX)
- 12 hours ago
- Dallas, TX (15 miles from Coppell, TX)
- 12 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker (Spanish Language Preferred)
- Rowlett, TX (24 miles from Coppell, TX)
- 3 days ago
- Rowlett, TX (24 miles from Coppell, TX)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - The Colony - The Colony, TX
- The Colony, TX (8 miles from Coppell, TX)
- 4 days ago
- The Colony, TX (8 miles from Coppell, TX)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Windsong Ranch Branch)
- Dallas, TX (15 miles from Coppell, TX)
- 5 days ago
- Dallas, TX (15 miles from Coppell, TX)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - The Colony - The Colony, TX
- Frisco, TX (17 miles from Coppell, TX)
- 5 days ago
- Frisco, TX (17 miles from Coppell, TX)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Dallas, TX (15 miles from Coppell, TX)
- 5 days ago
- Dallas, TX (15 miles from Coppell, TX)
- 5 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Dallas Metro - Dallas, TX (Bilingual in Spanish & English Required)
- Dallas, TX (15 miles from Coppell, TX)
- 5 days ago
- Dallas, TX (15 miles from Coppell, TX)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Relationship Specialist (Senior Relationship Banker)
- Dallas, TX (15 miles from Coppell, TX)
- 7 days ago
- Dallas, TX (15 miles from Coppell, TX)
- 7 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Consumer Banking Relationship Specialist (Relationship Banker)
- Dallas, TX (15 miles from Coppell, TX)
- 11 days ago
- Dallas, TX (15 miles from Coppell, TX)
- 11 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Relationship Banker - Camp Wisdom and 360 - Grand Prairie, TX
- Grand Prairie, TX (12 miles from Coppell, TX)
- 12 days ago
- Grand Prairie, TX (12 miles from Coppell, TX)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Frisco, TX (17 miles from Coppell, TX)
- 12 days ago
- Frisco, TX (17 miles from Coppell, TX)
- 12 days ago
knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending...
- Plano, TX (15 miles from Coppell, TX)
- 12 days ago
- Plano, TX (15 miles from Coppell, TX)
- 12 days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
Bilingual Client Support Manager
- Plano, TX (15 miles from Coppell, TX)
- 12 days ago
- Plano, TX (15 miles from Coppell, TX)
- 12 days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
- Frisco, TX (17 miles from Coppell, TX)
- 13 days ago
- Frisco, TX (17 miles from Coppell, TX)
- 13 days ago
Job Family Group: Retail Banking Sales & Service Frisco Branch Delivers exceptional service to BMO customers and prospects....
Demographic Data for Coppell, TX
Moving to Coppell, TX? Find some basic demographic data about Coppell, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Coppell, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Coppell, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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