Customer Service Manager Jobs in Lebanon, TN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I Part-Time (Hendersonville Branch)
- Hendersonville, TN (18 miles from Lebanon, TN)
- 1 day ago
- Hendersonville, TN (18 miles from Lebanon, TN)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Gallatin Financial Center - Spanish Preferred
- Gallatin, TN (12 miles from Lebanon, TN)
- 7 days ago
- Gallatin, TN (12 miles from Lebanon, TN)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (Nashville Area Branches)
- Gallatin, TN (12 miles from Lebanon, TN)
- 10 days ago
- Gallatin, TN (12 miles from Lebanon, TN)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
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Relationship Banker I (Goodlettsville TN Branch)
- Goodlettsville, TN (24 miles from Lebanon, TN)
- 15 days ago
- Goodlettsville, TN (24 miles from Lebanon, TN)
- 15 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Rivergate Branch)
- Goodlettsville, TN (24 miles from Lebanon, TN)
- 16 days ago
- Goodlettsville, TN (24 miles from Lebanon, TN)
- 16 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Hendersonville, TN (18 miles from Lebanon, TN)
- 18 days ago
- Hendersonville, TN (18 miles from Lebanon, TN)
- 18 days ago
Location : Onsite at the location listed in the job posting. SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their...
Commercial Deposit Relationship Banker I
- Mount Juliet, TN (10 miles from Lebanon, TN)
- 19 days ago
- Mount Juliet, TN (10 miles from Lebanon, TN)
- 19 days ago
Participation in community events Other duties as assigned Job Requirements and Qualifications: High School diploma or GED 2 years of retail banking experience preferred Ability to work in a fast-paced...
Relationship Banker I (Nashville Area Branches)
- Goodlettsville, TN (24 miles from Lebanon, TN)
- 30+ days ago
- Goodlettsville, TN (24 miles from Lebanon, TN)
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Consumer Banking Relationship Specialist (Relationship Banker)
- Madison, TN (23 miles from Lebanon, TN)
- 30+ days ago
- Madison, TN (23 miles from Lebanon, TN)
- 30+ days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
- Gallatin, TN (12 miles from Lebanon, TN)
- 30+ days ago
- Gallatin, TN (12 miles from Lebanon, TN)
- 30+ days ago
Location: Onsite at the location in the posting. SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their financial...
Demographic Data for Lebanon, TN
Moving to Lebanon, TN? Find some basic demographic data about Lebanon, TN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Lebanon, TN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Lebanon, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- Know Your Customer
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Internal Control
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Reporting
- Regulations
- Microsoft PowerPoint
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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