Customer Service Manager Jobs in Goodlettsville, TN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I (Goodlettsville Branch)
- Goodlettsville, TN
- 1 day ago
- Goodlettsville, TN
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Hendersonville, TN (6 miles from Goodlettsville, TN)
- 2 days ago
- Hendersonville, TN (6 miles from Goodlettsville, TN)
- 2 days ago
Location : Onsite at the location listed in the job posting. SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their...
Commercial Deposit Relationship Banker I
- Mount Juliet, TN (17 miles from Goodlettsville, TN)
- 2 days ago
- Mount Juliet, TN (17 miles from Goodlettsville, TN)
- 2 days ago
Participation in community events Other duties as assigned Job Requirements and Qualifications: High School diploma or GED 2 years of retail banking experience preferred Ability to work in a fast-paced...
Relationship Banker II (Donelson Lebanon Rd Branch)
- Nashville, TN (11 miles from Goodlettsville, TN)
- 2 days ago
- Nashville, TN (11 miles from Goodlettsville, TN)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Donelson Lebanon Rd Branch)
- Lebanon, TN (24 miles from Goodlettsville, TN)
- 3 days ago
- Lebanon, TN (24 miles from Goodlettsville, TN)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Bellevue Branch)
- Nashville, TN (11 miles from Goodlettsville, TN)
- 4 days ago
- Nashville, TN (11 miles from Goodlettsville, TN)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Hickory Hollow Branch)
- Nashville, TN (11 miles from Goodlettsville, TN)
- 4 days ago
- Nashville, TN (11 miles from Goodlettsville, TN)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II - Five Points South
- Nashville, TN (11 miles from Goodlettsville, TN)
- 4 days ago
- Nashville, TN (11 miles from Goodlettsville, TN)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Consumer Relationship Banker (Birmingham AL: Five Points West Branch)
- Nashville, TN (11 miles from Goodlettsville, TN)
- 4 days ago
- Nashville, TN (11 miles from Goodlettsville, TN)
- 4 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker II (Inglewood Branch)
- Nashville, TN (11 miles from Goodlettsville, TN)
- 6 days ago
- Nashville, TN (11 miles from Goodlettsville, TN)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Small Business Relationship Banker ( Music Row Branch)
- Nashville, TN (11 miles from Goodlettsville, TN)
- 8 days ago
- Nashville, TN (11 miles from Goodlettsville, TN)
- 8 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker II (Nashville Area Branches)
- Goodlettsville, TN
- 11 days ago
- Goodlettsville, TN
- 11 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Nashville Area Branches)
- Goodlettsville, TN
- 14 days ago
- Goodlettsville, TN
- 14 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- La Vergne, TN (22 miles from Goodlettsville, TN)
- 14 days ago
- La Vergne, TN (22 miles from Goodlettsville, TN)
- 14 days ago
Ingram Content Group (ICG) is hiring a Client Relations Manager to join our team in LaVergne, TN (Greater Nashville Area).The Senior Client Relations Manager manages Lightning Source client...
Relationship Banker II Goodlettsville Rd Branch)
- Goodlettsville, TN
- 15 days ago
- Goodlettsville, TN
- 15 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for Goodlettsville, TN
Moving to Goodlettsville, TN? Find some basic demographic data about Goodlettsville, TN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Goodlettsville, TN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Goodlettsville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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