Customer Service Manager Jobs in Wexford, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Financial Relationship Banker - Cranberry Township, PA
- Seven Fields, PA (5 miles from Wexford, PA)
- 14 hours ago
- Seven Fields, PA (5 miles from Wexford, PA)
- 14 hours ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkSenior Vice President, Client Service Manager
- Pittsburgh, PA (20 miles from Wexford, PA)
- 1 day ago
- Pittsburgh, PA (20 miles from Wexford, PA)
- 1 day ago
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible...
Financial Relationship Banker - Cranberry Township, PA
- Cranberry Township, PA (5 miles from Wexford, PA)
- 1 day ago
- Cranberry Township, PA (5 miles from Wexford, PA)
- 1 day ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Oakland, PA
- Pittsburgh, PA (20 miles from Wexford, PA)
- 5 days ago
- Pittsburgh, PA (20 miles from Wexford, PA)
- 5 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
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Senior Client Service Manager - National
- Pittsburgh, PA (20 miles from Wexford, PA)
- 7 days ago
- Pittsburgh, PA (20 miles from Wexford, PA)
- 7 days ago
Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are...
- Allison Park, PA (7 miles from Wexford, PA)
- 17 days ago
- Allison Park, PA (7 miles from Wexford, PA)
- 17 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - Pittsburgh Market
- Homestead, PA (18 miles from Wexford, PA)
- 21 days ago
- Homestead, PA (18 miles from Wexford, PA)
- 21 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - SW Pittsburgh Market - Pittsburgh, PA
- Bridgeville, PA (19 miles from Wexford, PA)
- 23 days ago
- Bridgeville, PA (19 miles from Wexford, PA)
- 23 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Associate Relationship Banker - Wilkinsburg Branch - Wilkinsburg, PA
- Wilkinsburg, PA (17 miles from Wexford, PA)
- 24 days ago
- Wilkinsburg, PA (17 miles from Wexford, PA)
- 24 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Crafton, PA (13 miles from Wexford, PA)
- 29 days ago
- Crafton, PA (13 miles from Wexford, PA)
- 29 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Client Service Manager Trainee - Achieve July 2025
- Pittsburgh, PA (20 miles from Wexford, PA)
- 30+ days ago
- Pittsburgh, PA (20 miles from Wexford, PA)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker Level IV - Strip District
- Pittsburgh, PA (20 miles from Wexford, PA)
- 30+ days ago
- Pittsburgh, PA (20 miles from Wexford, PA)
- 30+ days ago
3.8 Pittsburgh, PA Job Details Full-time Estimated: $45.2K - $57.2K a year 22 hours ago Qualifications Underwriting Sales Mid-level 3 years High school diploma or GED Analysis skills Computer skills Lending...
Relationship Banker - Strip District
- Pittsburgh, PA (20 miles from Wexford, PA)
- 30+ days ago
- Pittsburgh, PA (20 miles from Wexford, PA)
- 30+ days ago
skills Ability to build relationships through sales and service Excellent communication skills in person and on telephone Above average knowledge of credit union products and services Demonstrated cross-selling...
skills Ability to build relationships through sales and service Excellent communication skills in person and on telephone Above average knowledge of credit union products and services Demonstrated cross-selling...
Vice President, Client Service Manager II (Strategic Account Management)
- Pittsburgh, PA (20 miles from Wexford, PA)
- 45+ days ago
- Pittsburgh, PA (20 miles from Wexford, PA)
- 45+ days ago
Vice President, Client Service Manager II (Strategic Account Management) At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the...
Demographic Data for Wexford, PA
Moving to Wexford, PA? Find some basic demographic data about Wexford, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Wexford, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Wexford, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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