Customer Service Manager Jobs in Horsham, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Wynnewood, PA (14 miles from Horsham, PA)
- 1 day ago
- Wynnewood, PA (14 miles from Horsham, PA)
- 1 day ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
About the Role Location United States of America Pennsylvania Horsham Remote vs. Office Office/Site only Company Siemens Energy, Inc. Organization Transformation of Industry Business Unit...
Relationship Banker - Olden Avenue Financial Center
- Trenton, NJ (21 miles from Horsham, PA)
- 1 day ago
- Trenton, NJ (21 miles from Horsham, PA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Consumer And Business Banking, Senior Relationship Banker, Ardmore, PA
- Ardmore, PA (15 miles from Horsham, PA)
- 2 days ago
- Ardmore, PA (15 miles from Horsham, PA)
- 2 days ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending. Motivated to help people achieve financial goals....
/19303/64fedd75-2d06-44b9-b129-ef7118843cc5.png&z=8&s=BNK&ih_t=5%2F2%2F2025+3%3A21%3A15+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-review&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
Relationship Banker, Coopersburg, PA
- Coopersburg, PA (24 miles from Horsham, PA)
- 2 days ago
- Coopersburg, PA (24 miles from Horsham, PA)
- 2 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - 69th Street Financial Center
- Upper Darby, PA (17 miles from Horsham, PA)
- 2 days ago
- Upper Darby, PA (17 miles from Horsham, PA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Village of Newtown Financial Center
- Newtown, PA (11 miles from Horsham, PA)
- 2 days ago
- Newtown, PA (11 miles from Horsham, PA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Warrington Financial Center - Spanish Required
- Warrington, PA (4 miles from Horsham, PA)
- 2 days ago
- Warrington, PA (4 miles from Horsham, PA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Southampton - Russian language required
- Southampton, PA (8 miles from Horsham, PA)
- 3 days ago
- Southampton, PA (8 miles from Horsham, PA)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Consumer And Business Banking, Senior Relationship Banker, Montgomeryville, PA
- North Wales, PA (5 miles from Horsham, PA)
- 6 days ago
- North Wales, PA (5 miles from Horsham, PA)
- 6 days ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending. Motivated to help people achieve financial goals....
Relationship Banker - Wilmington Market
- Broomall, PA (18 miles from Horsham, PA)
- 6 days ago
- Broomall, PA (18 miles from Horsham, PA)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Kensington Financial Center
- Philadelphia, PA (16 miles from Horsham, PA)
- 7 days ago
- Philadelphia, PA (16 miles from Horsham, PA)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Conshohocken, PA (11 miles from Horsham, PA)
- 10 days ago
- Conshohocken, PA (11 miles from Horsham, PA)
- 10 days ago
The Enterprise Client Service Manager (CSM) is responsible for the tangible day-to-day client support for all services and products delivered to clients in order to align with the strategic vision...
Relationship Banker - Upper Darby, PA - (Spanish Required)
- Upper Darby, PA (17 miles from Horsham, PA)
- 20 days ago
- Upper Darby, PA (17 miles from Horsham, PA)
- 20 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Northeast PA Market - Warrington, PA
- Warrington, PA (4 miles from Horsham, PA)
- 22 days ago
- Warrington, PA (4 miles from Horsham, PA)
- 22 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Horsham, PA
Moving to Horsham, PA? Find some basic demographic data about Horsham, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Horsham, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Horsham, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »