Customer Service Manager Jobs in Westerville, OH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I (Columbus Main)
- Columbus, OH (6 miles from Westerville, OH)
- 10 hours ago
- Columbus, OH (6 miles from Westerville, OH)
- 10 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Columbus Central East Market - Westerville, OH
- Westerville, OH
- 16 hours ago
- Westerville, OH
- 16 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - West Broad - Columbus, OH
- Columbus, OH (6 miles from Westerville, OH)
- 16 hours ago
- Columbus, OH (6 miles from Westerville, OH)
- 16 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Relationship Banker- Short N North
- Columbus, OH (6 miles from Westerville, OH)
- 2 days ago
- Columbus, OH (6 miles from Westerville, OH)
- 2 days ago
Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation....
Remote WorkRelationship Banker - Sunbury -Sunbury, OH
- Sunbury, OH (11 miles from Westerville, OH)
- 5 days ago
- Sunbury, OH (11 miles from Westerville, OH)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Columbus, OH (6 miles from Westerville, OH)
- 10 days ago
- Columbus, OH (6 miles from Westerville, OH)
- 10 days ago
, ATM balancing, customer access to safe deposit boxes, and other transactions on deposit accounts, while operating within procedural guidelines and compliance requirements....
Relationship Banker - Grove City
- Grove City, OH (20 miles from Westerville, OH)
- 10 days ago
- Grove City, OH (20 miles from Westerville, OH)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Northern Lights - Columbus, OH
- Columbus, OH (6 miles from Westerville, OH)
- 14 days ago
- Columbus, OH (6 miles from Westerville, OH)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Maxtown - Westerville, OH
- Westerville, OH
- 15 days ago
- Westerville, OH
- 15 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Grove City Financial Center
- Grove City, OH (20 miles from Westerville, OH)
- 15 days ago
- Grove City, OH (20 miles from Westerville, OH)
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Grove City East - Grove City, OH
- Grove City, OH (20 miles from Westerville, OH)
- 15 days ago
- Grove City, OH (20 miles from Westerville, OH)
- 15 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Columbus, OH (6 miles from Westerville, OH)
- 21 days ago
- Columbus, OH (6 miles from Westerville, OH)
- 21 days ago
Identify opportunities for cross-selling various financial products and services. Analyze members' financial needs and offer personalized solutions....
Relationship Banker - Sawmill and 161 - Dublin, OH
- Dublin, OH (12 miles from Westerville, OH)
- 30+ days ago
- Dublin, OH (12 miles from Westerville, OH)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Financial Relationship Banker- Sunbury Mills Area
- Sunbury, OH (11 miles from Westerville, OH)
- 30+ days ago
- Sunbury, OH (11 miles from Westerville, OH)
- 30+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkRelationship Banker - Columbus East Market - Columbus, OH
- Columbus, OH (6 miles from Westerville, OH)
- 30+ days ago
- Columbus, OH (6 miles from Westerville, OH)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Westerville, OH
Moving to Westerville, OH? Find some basic demographic data about Westerville, OH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Westerville, OH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Westerville, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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