Customer Service Manager Jobs in Fairfield, OH
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Balancing cash drawer, assist with cash vault balancing, completing logs, reports, some audits and control checks while maintaining a neat and organized work area....
Financial Relationship Banker (EDGEWOOD)
- Trenton, OH (3 miles from Fairfield, OH)
- 6 days ago
- Trenton, OH (3 miles from Fairfield, OH)
- 6 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Cincinnati, OH (18 miles from Fairfield, OH)
- 10 days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 10 days ago
Position Description Lead Relationship Banker Identifying Information: Department: Branch Operations Reports To: Tracy Parnell, Branch Manager Location: Price Hill Branch; 4310 Glenway Ave....
Relationship Banker - MLK and Burnet
- Cincinnati, OH (18 miles from Fairfield, OH)
- 11 days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Hillcrest Square
- Cincinnati, OH (18 miles from Fairfield, OH)
- 16 days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager Trainee - Achieve July 2025
- Cincinnati, OH (18 miles from Fairfield, OH)
- 19 days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 19 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Cincinnati, OH (18 miles from Fairfield, OH)
- 30+ days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Mason, OH (11 miles from Fairfield, OH)
- 45+ days ago
- Mason, OH (11 miles from Fairfield, OH)
- 45+ days ago
Requisition ID: 877280 Position: Full-Time Total Rewards: Benefits/Incentive Information Theres more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in...
- Cincinnati, OH (18 miles from Fairfield, OH)
- 29 days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 29 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- South Lebanon, OH (16 miles from Fairfield, OH)
- 30+ days ago
- South Lebanon, OH (16 miles from Fairfield, OH)
- 30+ days ago
Position Description Relationship Banker Identifying Information: Department: Branch Operations Reports To: Jordan McMullen, Branch Manager Location: South Lebanon Office – 603 Corwin Nixon Blvd....
Relationship Banker - Harrison and Rybolt Financial Center
- Cincinnati, OH (18 miles from Fairfield, OH)
- 90+ days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 90+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Fairfield, OH
Moving to Fairfield, OH? Find some basic demographic data about Fairfield, OH below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fairfield, OH
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fairfield, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Lending
- Nationwide Mortgage Licensing System & Registry
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Wealth Management
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Bachelor's Degree
- Coaching
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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