Customer Service Manager Jobs in Cleveland, OH

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-8 of 8 Jobs

Client Service Manager

  • Garfield Heights, OH (4 miles from Cleveland, OH)
  • 1 day ago
  • Garfield Heights, OH (4 miles from Cleveland, OH)
  • 1 day ago

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Client Service Manager, Retirement Plan Services

  • Richfield, OH (18 miles from Cleveland, OH)
  • 2 days ago
  • Richfield, OH (18 miles from Cleveland, OH)
  • 2 days ago

Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...

Relationship Banker I (Bradley Square Branch)

  • Cleveland, OH
  • 10 days ago
  • Cleveland, OH
  • 10 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker, Avon, CT

  • Avon, OH (17 miles from Cleveland, OH)
  • 11 days ago
  • Avon, OH (17 miles from Cleveland, OH)
  • 11 days ago

Relationship Banker, Avon, CT Country: United States of America Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With a...

Relationship Banker - Aurora - Aurora, OH

  • Aurora, OH (22 miles from Cleveland, OH)
  • 22 days ago
  • Aurora, OH (22 miles from Cleveland, OH)
  • 22 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Euclid Lakeshore - Euclid, OH

  • Euclid, OH (10 miles from Cleveland, OH)
  • 30+ days ago
  • Euclid, OH (10 miles from Cleveland, OH)
  • 30+ days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Client Service Manager - Employee Benefits

  • Cleveland, OH
  • 30+ days ago
  • Cleveland, OH
  • 30+ days ago

The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...

Demographic Data for Cleveland, OH

Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.


Local
National
744,205
16,532
Large

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Salary for Customer Service Manager Jobs in Cleveland, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Cleveland, OH offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.6%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Cleveland, OH
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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